Hay Creek Pallet
We are seeking a candidate who will work collaboratively with the production manager to coordinate and schedule transportation needs using the company truck fleet.
The Customer Service Administrator understands that efficiency and excellent customer service is essential to operational success and strives to make each scheduled trip as productive as possible. Additionally, this position is responsible for timing and coordination of materials as they are received and shipped. The ideal candidate should be hungry for a challenge, motivated, have a great attitude and be humble.
- Schedule route and transportation resources to ensure maximum efficiency.
- Act as single point of contact related to logistics to support customers (internal and external), vendors, and transportation personnel.
- Maintain a high level of customer and vendor service.
- Provide customer and vendor scheduling and support through phone (conversation/text) and emails.
- Able to understand the needs of customers and vendors.
- Schedule resources according to workflow and production requirements.
- Have an ongoing knowledge of transportation personnel destinations and estimated ETA's.
- Answer phone and enter production orders into production program.
- At least 2-years experience in office management or customer service.
- Proficient in computer operation and experience in scheduling software programs. Capable of effectively utilizing a truck tracking system.
- Able to communicate effectively with customers, vendors, and coworkers across multiple media: phone, email, radio, etc to provide an excellent work and customer service environment.
- Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent changes, delays, or unexpected events. Capable of quick, logical, and informed decision making in high stress and time-sensitive situations.
- Ability to multi-task and maintain perspective on a range of ongoing processes.
$16 - $18 hourly
About Hay Creek Pallet
Hay Creek Pallet is a pallet and wood pellet manufacturer located in Central Wisconsin. Hay Creek Express delivers products throughout Central Wisconsin for Hay Creek Pallet. We are a fast-paced, result driven company. Hay Creek Companies stands out in the area for the way in which they care for their employees and the values of honesty, integrity and caring that are used everyday when conducting business. We work on developing our employees to help them succeed not only in their work, but also outside of work.