Customer Retention Specialist
BatchService
Phoenix, AZ US
Posted ago
BatchService

A Customer Retention Specialist is responsible for fielding inbound and outbound calls and emails from customers wanting to cancel their accounts. To be successful in this role you will need to provide exceptional customer support by encouraging continued use of BatchService platforms, be passionate about understanding customers goals and challenges, and have a keen sense for resolving any complaints or concerns they may have. In addition, make sure that you are providing valuable information on the service that will work best for each individual customer while ensuring customers have the best experience possible!

Responsibilities

  • Manage customer cancellation requests and identify opportunities to retain their business
  • Collect and analyze data concerning consumer behavior to understand changing needs
  • Identify and act quickly on opportunities to enhance customer experience and drive customer engagement
  • Discuss features, advantages, and benefits of BatchService product lines with members or potential members
  • Answers inbound and makes outbound member calls 
  • Meet Daily/Weekly/Quarterly KPIs (key performance indicators) communicated to you by the 5th of each month via email from your direct manage

Qualifications

  • Stellar problem-solving skills to help resolve customer complaints or needs
  • Superior computer skills; proficient in Microsoft Office Suite; knowledge of CRMs 
  • Excellent written and verbal communication skills to communicate products to customers
  • Strong organizational skills and pays strict attention to detail
  • Able to work in a fast-paced environment
  • Persuasive and unafraid to negotiate; has good business sense
  • Up-to-date on the latest industry trends; able to articulate trends and potential clearly and confidently
  • Possess excellent interpersonal and customer service skills for dealing with different types of customers
  • Time management and multitasking skills in order to handle multiple tasks and customers at once 

Compensation
$40,000 - $50,000 yearly
About BatchService

Founded in 2018, Batch Service is a fast-growing SaaS company with headquarters in Phoenix, Arizona. Today, our team is more than 290 people strong and counting. We offer lead generation and data solutions software, helping more than 10,000 real estate investors, agents, and brokers from small and medium-sized businesses. We design, build and provide products and services that impact businesses. In just 3 years’ time, we have become a well-established player in the software space. Our ambition stretches even further, through innovation and customer-centricity we want to become a pioneer in the Software Solution Space.

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