Customer Retention Specialist
Batch Service
Phoenix, AZ US
Posted ago
Batch Service

Are you looking to build your career in an exciting industry with a growing world-class organization? Do you have a passion for customer service? If so, we’d love to hear from you!

We are looking for a Retention Specialist who will be responsible for fielding inbound calls and emails from customers wanting to cancel their account. As a Retention Specialist, you will use your exceptional customer support skills to encourage customers to continue using Batch Service platforms by taking the time to understand their goals and challenges, resolving any complaints or concerns they may have while providing valuable information on the service that will work best for them and ensuring they receive the best experience possible!

What do we offer:

  • Benefits: Medical, Dental, and Vision
  • Paid vacation and holidays
  • $17 hourly + OTE commission potential $12,000/yr

Responsibilities

  • Retain current customer base by presenting proactive solutions
  • Create a positive customer experience by educating customers on how to utilize the system to their fullest potential, resolving billing discrepancies, complaints, and answering any technical questions. 
  • Develop and maintain a thorough knowledge of Batch Service platforms and pricing structures
  • Have a high level of awareness of service issues affecting Batch Service platforms including proactive solutions
  • Partner with operations and leadership as needed to address customer service issues
  • Meet Daily/Monthly/Quarterly KPIs (Key Performance Indicators)

Qualifications

  • 1+ year in sales or customer retention based environment
  • Strong active listening skills; give full attention to what is being said, taking time to understand the points being made, and asking questions when appropriate
  • Possess high energy, be friendly and engaging, and have excellent persuasion skills
  • Have a genuine willingness to learn, be intuitive and resourceful as well as coachable
  • Demonstrate multitasking skills to enter accurate data and type while speaking with customers
  • Excellent self-motivation skills; maintain a feeling of pride in your work, have a strong work ethic, and strive to achieve all goals
  • Excellent communication and interpersonal skills with professional phone etiquette

Location: Phoenix, AZ

Hours: Monday - Friday 9:00am - 6:00pm MST

Compensation
$17 hourly +
About Batch Service

BatchService is a collaborative company dedicated to innovating the real-estate space. We pride ourselves on being one of the best companies nationwide by creating an unparalleled culture of positivity while being passionate about technology. We are customer-obsessed and work hard to ensure we are making our customers’ lives easier, productive, and more successful. We are team-driven and our unique culture gives us a competitive edge. We have a high degree of professionalism but we also like to have fun so come check us out if you are ready to think outside the box and be a part of our amazing team!


Websites:

batchproducts.io

batchleads.io

batchskiptracing.com

batchdialer.com

batchdriven.com

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