Customer Relations Lead Manager
Indianapolis, IN US
Posted ago

The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. 

There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, the company's customers, or all of the above. 

A persuasive, teaching style of communication is required to communicate the company's policies, programs, and systems. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. This portion of the work will often focus on relationships with others; correct handling of details dealing with others is necessary to maintain and grow relationships. Following up carefully, closely, and cheerfully is required to ensure both correct work and maintenance of relationships. As time is usually a factor, the work must be done on time, as well as correctly. In general, this is a position where guidelines, structure, and established policies must be followed fairly closely, while working with and for others.

  • Rapidly respond to incoming leads
  • Minimize the time between a new incoming lead and contacting the lead directly
  • Continual follow up with lead opportunities where no contact has been made
  • Ongoing customer management in the form of regular follow ups
  • Data maintenance within a Podio based CRM.
  • Sending out offers to leads
  • Fast-paced environment with multiple projects going simultaneously
  • Very socially-focused; requires "how can I help you?" attitude
  • Lots of attention spent on building and maintaining relationships, especially where helping, not pressuring, others fosters the relationship
  • Adherence to established guidelines and procedures is important
  • Open, flowing communication while working with and through others, especially in a helping role.
  • Strong, friendly follow-up necessary on tasks delegated to ensure proper results
  • Experience with a Podio based CRM
  • Available 8:30am - 5:30pm Monday-Friday
$15 hourly
About Nuparadox

Would you like to join a thriving real estate investment company that is growing by leaps and bounds? Our company conducts wholesale transactions, rehabs and turn key. We are not your traditional real estate company. We pride ourselves on having a fun, dynamic environment where our team and systems are hands down amazing. We are looking for a goal-driven team player to help us get to the next level. If you are ready to hit the ground running, apply for this job.

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