Customer Service Sales Account Manager
Fenix Specialty Group
Orange, CA US
Posted ago
Fenix Specialty Group

The Customer Service and Sales Account Manager (entry level) is responsible for increasing customer acquisition and managing account upgrades for existing customers. They also receive training to assist in helping to manage a sales team and provide leadership, training, and coaching. 

Customer Service and Sales Account Managers form an integral part of our retail division; they are highly sociable, draw energy from working with other people, and are optimistic and outgoing. They are united in their commitment to the team’s standards and to achieving the team’s goals. They have a strong sense of urgency, but not at the expense of quality.

We take pride in our ability to train our Customer Service and Sales Account Managers team members; our goal is to train them to a leadership capacity within our organization and help them build genuine relationships with customers on the sales floor and other team members. (This position is entry level; we provide hands-on paid training). 

Responsibilities
  • Set individual sales targets with the sales team.
  • Work on sales scripts with Agents.
  • Provide feedback, support, and coaching to the sales team.
  • Track, collate and interpret sales figures and reporting.
  • Driving sales and managing all new and existing customer accounts for some of our client's top brands.
  • He/she also demonstrates a commitment to learning and strives for growth by completing and implementing the training provided.
  • Is committed to investing in the people on the team and regularly provides them with learning and growth opportunities as well.
Qualifications
  • One year of experience as a sales manager/team leader role or sales is preferred (but not required).
  • Proven experience in customer relationship management.
  • Team leadership ability.
  • Full-time availability (weekends and evenings). 

Compensation may vary depending on experience and performance (We offer a base hourly pay and opportunity for uncapped commissions). 

Compensation
$35,000 - $45,000
About Fenix Specialty Group

Fenix Specialty Group was founded on a mission to help increase consumer loyalty and strengthen name-brand recognition for some of the largest and most recognized brands in the United States. In 2011, we opened our doors in Orange, CA as one single office with approximately 15 people on our staff. Since then we have opened over 23 offices across the nation and now have close to 350 people in our organization. 

Year after year we've been recognized by both Orange County Business Journal and Orange County Register as one of the best companies to work for.

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