Customer Account Manager
Fenix Specialty Group
Orange, CA
Posted ago
Fenix Specialty Group

The Customer Account Manager is an integral member of our retail sales team, who is highly sociable, draws energy from working with people, and is optimistic and outgoing. He/she is an excellent leader within the organization, able to build genuine relationships with customers on the sales floor and other team members. They are united in their commitment to the team’s standards and to achieving the team’s goals. They have a strong sense of urgency, but not at the expense of quality.

The Customer Account Manager is responsible for driving sales and managing all new and existing customer accounts for some of our client's top brands. He/she also demonstrates a commitment to learning and strives for growth by completing and implementing the training provided; is committed to investing in the people on the team and regularly provides them with learning and growth opportunities as well.

Compensation may vary depending on experience and performance. 

Responsibilities

  • Increase customer acquisition and manage account upgrades for existing customers 
  • Manage a sales team and provide leadership, training and coaching
  • Set individual sales targets with sales team
  • Work on sales scripts with agents
  • Provide feedback, support and coaching to the sales team
  • Track, collate and interpret sales figures and reporting

Qualifications
  • One year of experience as a sales manager/team leader role is preferred
  • Previous sales experience
  • Proven experience in customer relationship management
  • Excellent written and verbal communication skills
  • Team leadership ability
Compensation
$35,000 - $45,000
About Fenix Specialty Group

Fenix Specialty Group was founded on a mission to help increase consumer loyalty and strengthen name-brand recognition for some of the largest and most recognized brands in the United States. In 2011, we opened our doors in Orange, CA as one single office with approximately 15 people on our staff. Since then we have opened over 23 offices across the nation and now have close to 350 people in our organization. 

Year after year we've been recognized by both Orange County Business Journal and Orange County Register as one of the best companies to work for.

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