Crisis Intervention Specialist
Homeward Bound of WNC
Asheville, NC US
Posted ago
Homeward Bound of WNC

AHOPE Day Center is the front door to our agency and to the community’s homeless service system. AHOPE provides basic services (showers, mail, phone, storage) and staff that work to build relationships that lead people out of homelessness and into permanent housing. 

The Crisis Intervention Specialist ensures that AHOPE is a safe place for anyone in the community. The CIS works together with case managers to ensure that clients follow posted rules and works to diffuse any potentially dangerous situations before they begin. The CIS uses observation and de-escalation to help maintain AHOPE as a safe space for all clients. The CIS is the point of contact for emergency services and is responsible for notifying emergency services that their service is required. 


  • The Crisis Intervention Specialist seeks out potentially dangerous or unsafe clients/situations and works in partnership with case management to diffuse/de-escalate them before they become a larger matter.
  • The CIS patrols the interior and exterior of the day center during business hours, making sure that clients are following rules and no prohibited or illegal activity is occurring.
  • The CIS completes activity and incident reports at the end of each shift, as well as maintaining a database of all reports
  • The CIS secures the building at the end of each business day.


  • The ability to be empathetic and to speak comfortably with individuals from all walks of life is an important part of the position.

  • Strong working knowledge of computers and software such as Microsoft Office and Box, as well as the ability to operate and monitor surveillance software.

$18.03 hourly
About Homeward Bound of WNC

For over 30 years, Homeward Bound has been the leading nonprofit in Buncombe County focused on ending homelessness, using the Housing First model since 2006. We have an annual operating budget of approx. $7.1 million, with 90 dedicated staff members, including case managers trained in motivational interviewing and trauma-informed practices. We work collaboratively with community partners and have a proven track record of helping individuals and families achieve long-term successful housing stability.

Since adopting the Housing First model, we have moved more than 2,236 people from homelessness into permanent housing, 89% of whom remain successfully housed. For more information, visit:


To prevent and end homelessness in our community through permanent housing and support.

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