Creative Agency Operations Manager
VUP media
Smithfield, RI US
Posted ago
VUP media

VUP Media, a full-service, creative marketing agency, is seeking an Agency Operations Manager. The selected candidate will work directly with the agency's President to develop the short and long-term strategic plan to accomplish operational excellence within our growing agency. The Operations Manager will play a key leadership role, helping set the direction for our team-oriented culture as we strive to exceed our client's expectations by providing extraordinary marketing solutions.


  • Accountable for the agency's method of operations to ensure all clients are handled with exceptional care
  • Setting and measuring performance against goals
  • Oversight of P&L including finance and budgeting
  • Oversight of Information Technology including all systems
  • Oversight of all Human Resources
  • Oversight of department-specific projects for process improvement
  • Work closely with staff on strategy, policy, problem-solving, and decision-making
  • Oversight of all day-to-day operations


  • 3+ years of managing a team of 15 or more staff
  • BA or advanced degree
  • Agency or other professional services management experience
  • Strong leadership, organizational, and communications skills
  • Large-scale process implementation experience
  • Demonstrates high emotional intelligence with a focus on a client-first approach
  • Proven ability to create and develop a high-performing team

$50,000 - $60,000 yearly
About VUP media

We aim to create a welcoming, collaborative space where every team member feels respected and appreciated. This cohesive, team-oriented company culture translates into the great work we accomplish every day. These are the values we strive to closely follow for our company, our clients, and the public:

  • Professional Competence
  • Professional Behavior
  • Confidentiality
  • Accountability
  • Objectivity
  • Teamwork
  • Integrity
  • Respect


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

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