Commercial Lines Insurance Agent
Southern Family Insurance Agency
Lakeland, FL US
Posted ago
Southern Family Insurance Agency
We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!
Responsibilities
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Validate client insurance coverage and present policyholders with proof of insurance documents
  • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
Qualifications
  • Prior work in a customer-facing position or customer service role is required
  • A general understanding of insurance policies and schedules is preferred
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems

  • Minimum of 440 CSR Insurance License
  • Commercial Insurance Experience

Compensation
$40,000 +
About Southern Family Insurance Agency

Southern Family Insurance Services, LLC is a Trusted Choice Independent Insurance agency based in Lakeland, Florida. Our mission is to provide the most competitive rate for our customers and place the correct risk with the correct coverage. Our agency opened for business on November, 1st 2005, but we are not necessarily new on the block. We have 20+ years in the industry; our experience provides our customers with the security of having a knowable advocate for insurance needs.

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