Commercial Lines Insurance Account Manager
KIG Insurance
Southfield, MI US
Posted ago
KIG Insurance

We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior commercial lines customer service experience and excellent communication skills. If this sounds like you, apply now!

This is a hybrid position. After training is completed, employees are able to work both on-site at our Southfield office and remotely.

  • Maintain a record of customer interactions and follow up on their experience with our organization
  • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
  • Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Confirm client insurance coverage and provide evidence of insurance papers to policyholders
  • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
  • Prior work in a customer-facing position or customer service role is required
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Basic knowledge of insurance policy procedures and schedules is preferred
$45,000 - $80,000 yearly
About KIG Insurance

KIG Insurance was founded in 1913 to serve the community by offering commercial, personal, life, health, and disability insurance products. KIG has continued to grow throughout the years and has built a strong customer base and a respected reputation in the community. Today, the agency is under the leadership of the next generation of partners, who have taken insurance and customer service to the next level in response to social and technological changes. As they have in the past, KIG will continue to meet the insurance needs of the community with a commitment, dedication, and responsibility to those they serve.

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