Commercial Insurance Account Manager- Hybrid
KIG Insurance
Southfield, MI US
Posted ago
KIG Insurance

We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next Insurance Account Manager, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior insurance customer service experience and excellent communication skills. If this sounds like you, apply now!

This is a hybrid position, working on-site at our Southfield, Michigan office and remotely if desired.

Responsibilities
  • Validate client insurance coverage and present policyholders with proof of insurance documents
  • Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
  • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
  • Follow-up on client interactions in a thorough manner to ensure customer satisfaction
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Qualifications
  • High school diploma or GED equivalent needed
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
  • Excellent active listening, interpersonal, and communication skills
  • Prior work in a customer-facing position or customer service role is required
  • Knowledge of insurance products and policy schedules is preferred
Compensation
$45,000 - $80,000 yearly
About KIG Insurance

KIG Insurance was founded in 1913 to serve the community by offering commercial, personal, life, health, and disability insurance products. KIG has continued to grow throughout the years and has built a strong customer base and a respected reputation in the community. Today, the agency is under the leadership of the next generation of partners, who have taken insurance and customer service to the next level in response to social and technological changes. As they have in the past, KIG will continue to meet the insurance needs of the community with a commitment, dedication, and responsibility to those they serve.

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