Clinical Support Specialist
The Family Connection, LLC
Rio Rancho, NM US
Posted ago
The Family Connection, LLC

Want to work somewhere that you can make a difference and truly change the community you live and work in? Want to work for a team that invests in you as a person, your growth and makes work a place where you feel supported? The Family Connection LLC is an outpatient counseling agency that has the privilege of serving a variety of clients throughout the state in our Albuquerque, Rio Rancho, Los Lunas, and Santa Fe locations via telehealth and in person. The Family Connection has been focused on giving back to the community since 2004, in the clients that we serve, through community outreach and by investing in our teams growth. We would love for you to be a part of this incredible team that is truly Changing Mental Health.

The Clinical Support Specialist will need to be someone who genuinely cares about people and seeks to serve the community. The Clinical Support Specialist will do this through being the first face (& voice) that people hear when they reach out for help and therefore, will need exceptional people and communication skills. The daily duties include answering phones, responding to emails, greeting patients, using the Electronic Health records system to set up appointments, verify insurance and collect patient payments, just to name a few. You will get to watch people coming in hurting and leave healed. It truly is an inspiring and meaningful way to make a difference.

Responsibilities

  • Greet Patients when they first come into the office
  • Check in with patients
  • Retrieve answering machine messages
  • Return calls promptly and courteously
  • Make, cancel and re-schedule appointments for new clients
  • Obtain co-payments and all payments from clients (e.g. performs cashiering duties, print out receipts, etc.)
  • Send fax documents as requested and appropriate
  • Perform general clerical duties to include but not limited to: photocopying, mailing, and filing
  • Scheduling referrals
  • Collect and review all initial paperwork
  • Verify insurances 

Qualifications

  • High School diploma, Associate's/Bachelor's degree preferred
  • 2+ years Administrative/Clerical experience, preferred
  • Intermediate skills in Microsoft Office (Word, Excel, and PowerPoint)
  • Strong organizational skills
  • Knowledge, Skills and Abilities
  • Skills in Microsoft Office (Word, Excel, and PowerPoint)
  • Strong organizational skills
  • Excellent verbal and written communication skills

Physical Requirements

  • The physical requirements of the position include but are not limited to, standing, walking, sitting for long periods of time, use of hands to finger, reach with hands and arms, balance, stoop, and squat
  • Use of computer, keyboard and monitor is necessary
  • Must be able to lift and carry approximately 50 pounds
  • Must be able to speak English and listen, hearing sound and words
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

Compensation
$12 - $14 hourly
About The Family Connection, LLC

The Family Connection, LLC is an outpatient counseling agency that has the privilege of serving a variety of patients in our Rio Rancho, Albuquerque, Los Lunas, and Santa Fe locations. The Family Connection has experienced continuous growth since its start in 2004. We attribute our sustained growth, even during a global recession, to the daily contributions of the remarkable individuals in our amazing work family. We believe in guiding change that will have positive impact for generations to come. We provide therapeutic services for individuals, children, couples, and families with honesty and integrity because we believe in healing and helping others to live out their purpose.


We offer Medical, Dental, Vision, Life Insurance, and 401K benefits in addition to PTO and Holiday Closures.

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.