Client Support Services
AW Labor Solutions
Austin, TX US
Posted ago
AW Labor Solutions

Client Services Support’s primary responsibility is to support the Mexico Consular Processing Team contacting to Visa Candidates & inputting information in digital forms. They may handle a variety of tasks to better support the team and assist where needed, as delegated by the Consular Processing Manager.

The Client Services Support is a 90-day position. Further opportunities within the company may be offered upon completion.

Responsibilities

  • Provides excellent and responsive customer service to visa employee needs through phone calls, emails, and other communications
  • Contacts client’s visa employee applicants to gather, review, and store applicant data and documents in preparation for their consular appointment
  • Screens applicants for potential immigration issues or reasons they may not successfully receive their visa and complete their contract
  • Immediately notifies team coordinators when a visa applicant has an issue that may complicate or prevent their successful receipt of visa and completion of contract
  • Translates work contracts (or works with AW Translator to acquire translated work contracts) and communicates contract details to applicants, securing their written acceptance
  • In coordination with visa applicant, submits DS-160 form, ideally two weeks prior to consular appointment date
  • Contacts visa applicants with appointment instructions and coordinates their arrival in Monterrey
  • Assists team coordinator in other Consular tasks when needed

Qualifications

  • Bachelor’s Degree preferred
  • English communication (both written and oral) required
  • Experience with a CRM, particularly data tracking and reporting, preferred
  • This position will work between departments so strong communication skills, ability to prioritize tasks, and leadership skills are necessary to be successful
  • STRONG attention to detail required
  • Empathy, Emotional Intelligence & Teamwork orientation is a MUST
  • Knowledge of the Visa Consular process is an asset

About AW Labor Solutions

At AW Labor Solutions we provide you with a legal seasonal workforce for all of your agricultural, non-agricultural and professional business needs.

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