Client Success Coordinator
Farmer Law PC
Austin, TX US
Posted ago
Farmer Law PC

We are currently searching for Client Success Coordinator who supports our business by creating raving fans and identifying and resolving any concerns with our clients before they become unfixable problems. We are looking for someone who takes initiative and is proactive in managing the projects assigned, as well as developing new campaigns to better serve our clients. They will be responsible for a variety of tasks that will allow us to get the vital feedback we need so we can better serve our clients. The primary responsibility of the Client Success Coordinator (“CSC”) is to assist the Director of Marketing and Business Development in acquiring referral sources through nurturing existing client relationships and assisting with retention efforts.

Responsibilities

  • Develop and maintain specific materials to be distributed in response to current client inquiries and referrals
  • Develop and present onboarding instruction presentation in regard to the specific visa requirements
  • Follow-up with clients throughout the visa application process to ensure the timely execution of their legal work
  • Being knowledgeable on various resources to suggest to clients for additional assistance of their needs
  • End of year with clients’ satisfaction/retention survey execution. Assist Director Business Development as needed on any client interviews that come from the client satisfaction surveys
  • Other tasks as delegated by the Director of BD

Qualifications

  • Prior customer service experience required
  • Education and/or work experience equivalent to a Bachelor’s Degree
  • Experience with a CRM, particularly data tracking and reporting, required
  • Knowledge of the legal industry is an asset
  • Real-life experience and a few “battle scars” to give you empathy and understanding is an asset
  • Experience overcoming a major obstacle in life and making an important change in your life, so you know at your core that others can do it too, is a plus

Compensation
$45,000
About Farmer Law PC

At Farmer Law PC, we provide legal immigration solutions to businesses and corporations throughout the U.S.

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