Client Success Associate
Fulfilltopia
Virginia Beach, VA
Posted ago
Fulfilltopia

We are looking for a Client Success Representative providing proactive account management to help create long-term, trusting relationships with our customers. The Client Success Representative will be responsible for managing Fulfilltopia’s top generating clients- while acting as a liaison between internal teams (operations, customer success, analytics) to improve the customer’s overall experience.

This role will report to the Client Success Manager.

Responsibilities

  • Conduct monthly and quarterly reviews to understand specific business growth plans and strategize how we can continue to grow and support the company
  • Operate as the lead point of contact for any and all matters specific to Fulfilltopia’s high value accounts - including answering challenging client requests or escalated issues
  • Build and maintain strong, long-lasting customer relationships
  • Continually update and inform clients on Fulfilltopia’s features and capabilities
  • Respond to customer inquiries via phone, text and email
  • Prepare audits on specific accounts and explain findings

Qualifications

  • 5+ years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role BA/BS degree in Business, Communication or related field
  • Excellent active listening, organizational and communication skills
  • Able to handle push-back in stressful situations
  • Creative problem solver and independent thinker
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Compensation
$30,000 - $32,000
About Fulfilltopia

Fulfilltopia Distribution and Logistics

Founded in 2009, by CEO (Eric Brown). An ecommerce 3rd party fulfillment organization.

  • We store non-owned inventory for clients that create and sell products globally
  • Services include pick/pack, shipping and inventory management
  • 15+ staff, with temporary seasonal increases throughout the year
  • Operates out of 40,000 sq/ft+

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