Client Services Manager | OC688
Pro R.E.A. Staffing
Orange County, CA
Posted ago
Pro R.E.A. Staffing

Calling all real estate gurus! 

We are seeking a Client Services Manager who will provide exceptional service and support to the real estate sales agents in multiple real estate offices in Orange County, CA. You will act as the main agent liaison with this real estate company's headquarters to communicate agents’ needs and desires. In addition, you will manage the office administrative staff and oversee scheduling and the staff’s professional development. 

The Details: 

Location/commute: Los Angeles/Orange County. Position could be based in Walnut (LA County), Brea (Orange County) or Irvine (Orange County).

Type of employment/hours: Full-time, M-F, emergencies on weekends.  

Compensation: $60,000 - $100,000 (total compensation base + bonus)

Benefits: 10 Days of vacation, 24 hours of sick pay. 

How to apply: We appreciate your enthusiasm, but no calls or emails, please! If you seem like a good fit for the job, you’ll hear from our recruiters at Pro R.E.A. Staffing about setting up an initial phone interview. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you would like more information about Pro R.E.A. Staffing, please visit www.proreastaffing.com.

Responsibilities

You will play an active role in assisting the Broker with compliance within the office. You will help to ensure that Company policies and procedures, government laws, regulations and ordinances in the jurisdiction(s) in which the company operates are followed. In addition, you will be expected to make quick and effective decisions, solve problems, as well as maintain confidentiality. The ability to navigate computer software and hardware and a willingness to learn new software programs is a must.

Your duties will also include:

  • Provide superior customer service to our agents
  • Onboard new agents; training them on all proprietary software
  • Assisting in managing administrative staff with scheduling and professional development
  • Help hire and train assistants who work for our agents
  • Coordinate agent marketing needs and help support their work with agency partners
  • Train sales agents on C21 and company tools and systems
  • Act as the eyes and ears of the agents - reporting their needs back to the Corporate office

Qualifications

We are seeking an individual with current, transferable experience who can hit the ground running. The ideal candidate is passionate, self-motivated, quick-thinking, flexible and able to pivot when necessary. Additionally, we are looking for a candidate who: 

  • Enjoys being the go-to person; an effective decision maker
  • Possesses the ability to adapt to any situation 
  • Is a skilled and thorough doer with an ability to juggle multiple responsibilities with organization and an unwavering attention to detail
  • Has a deep capacity for understanding and communicating with sales people (i.e. the agent whisperer)
  • Manages projects with ease, confidentiality and leadership 
  • Is a passionate trainer, nurturer and leader
  • Has the understanding of a coach and the confidence of a quarterback
  • Possesses customer service and interpersonal skills; can empathize and build relationships with a variety of personalities and maintain a positive attitude

In the past, you have…

  • 5 years of experience in the real estate industry
  • Experience running a real estate office
  • Earned a 4-year degree from an accredited University
  • An active CA real estate license (required)
  • A Broker’s License is a PLUS 

Ideally, you are familiar with or can easily master...

  • CRM (e.g. Salesforce)
  • Zipforms
  • DocuSign
  • CRMLS

Compensation
$60,000 - $100,000 (total compensation base + bonus)
About Pro R.E.A. Staffing

Pro R.E.A. Staffing works with real estate professionals across the U.S. and Canada to find their next hire. We find the most qualified candidates and match them with amazing opportunities nationwide. https://www.proreastaffing.com

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