Client Service Coordinator
Pettis Webber Pacific P.S.
Vancouver, WA US
Posted ago
Pettis Webber Pacific P.S.

Our firm needs an exceptional person to provide administrative support to attorneys and staff and serve as a client liaison.

Our Firm: We are passionate about serving our clients. We’ve put a lot of energy into building our “A+ Team,” and we are committed to protecting them! If you take the time to read this ad and follow the instructions to apply, we will be excited for the opportunity to learn more about you.

This will probably be the longest, most honest, and most detailed job posting you will ever read. That’s because we want to be very upfront about our expectations about this position and our ideal candidate. If you are up for a job that is as demanding as it is rewarding, please continue reading the rest of this summary. If you are up to the challenge, we look forward to seeing your resumé and cover letter.

You must be an optimistic and positive person.

We seek people who are not afraid of computers or learning new things that will make their jobs easier. You must be able to handle working with several different databases of information. If you are 100% confident in managing data and people, you are the right person for this job. You must be competent and proficient in the use of WordPerfect (and/or Word), Outlook, and office equipment like copiers and scanners, at a minimum. Familiarity with legal case management software is a plus.

We are fully invested in policies and procedures and systems. We believe in a team approach, where you can ask for help when you need it without fear of being judged. But at times, you will also need to know how to figure things out on your own and be able to creatively solve problems and come up with solutions. 

Please apply if you are a team player, can think on your feet, don't lose stuff, are organized, don't get easily distracted, as by the buzz of your cell phone or a Facebook alert, or if you do not think there are many good reasons to not show up to work on time, or if you do not need to take more than two coffee, smoke, or cell phone breaks during the workday, or if you do not want to spend time Monday - Friday from 8 a.m. to 5 p.m. surfing the Internet, Facebooking, or chatting on the phone and don't still expect to be paid.

We know and understand the difference between “sick” and *sick*. We provide reasonable PTO. We know how to spot a pattern. If you do not get “sick” when it is convenient for you and care how your long weekend impacts the rest of the team, please apply for this position.

Can you tell that we want someone who knows how to play on a team? You will be working in a small office where staff members are all accountable to one another. We are strong believers in the team approach, and our office is a team environment.  

You need to be able to talk to people (all people, including co-workers, clients, family members under stress, visitors, salespeople, servers, and the public) in a manner that puts them at ease and is polite, professional, and well-spoken. You must never “talk down” to anyone you deal with in our office.

To be perfectly honest, we expect you to give us 100% when you are at work. You owe it to yourself, to us, and to our clients to do the best job you can. You need to be willing to do what it takes to get the job done right the first time. In our practice, getting it done right the first time for our clients is very important, and we need everyone working with this goal in mind. If this does not seem too much to ask of you, please apply for this position.

Most importantly, you must have compassion when dealing with our clients. As an ambassador to the world for our firm, you will be one of the first people to whom our clients speak. Your ability to listen to what you are being told and ask follow-up questions as necessary is very important. 

To put it simply, we want you to do good work and rally around our clients to help solve their legal problems. We want people who want to make a positive difference in our little piece of the world.

If you realize that the work environment we have created will enable you to get your job done efficiently while working with people who love what they do and also allow you to earn more money than you can anywhere else and also have a life outside of work, then you are the type of candidate we would like to meet.

If you are selected for this position, you will be a part of a wonderful team of people who take great pride in their work and always strive to get the job done right the first time.

With regard to compensation, the starting salary range is $17 per hour, based on experience in the field.

Is this going to be an easy job? No. It might be one of the biggest challenges of your life. But it is our belief that anything truly great is worth working for and that our greatest growth comes from our biggest challenges. You will be challenged. You will have fun. You will be compensated. You will help our clients.

Thinking about applying? Then you are obviously ready for a challenge and want to be part of our team where hard work and efforts are recognized and rewarded.

Responsibilities

  • Build relationships with our new clients in person and over the telephone
  • Support our team by interviewing potential new clients
  • Open new case files; assist with incoming calls
  • Witness and authenticate signatures as Notary Public

Qualifications

  • High school diploma, some secondary education/training
  • Prior customer service experience
  • Ability to work in a fast-paced environment
  • Ability to relate to and work with the elderly, their families, and caregivers
  • Knowledge of modern office equipment and efficient computer skills
  • Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills
  • A current Notary Public license is required (or the ability to obtain one)

Compensation
$17 hourly
About Pettis Webber Pacific P.S.
  • Our Firm's Mission: Empowering people to live with greater joy and freedom from fear as they age
  • Our Firm’s Vision: We exist to transform the cultural mindset about aging, and the individual experience of it, from fear to freedom – one great plan at a time.
  • Our Firm’s core values: Love, Gratitude, Kindness, Excellence, Discipline, Honesty, Compassion, Accountability, Energy, Creativity, Drive, Adaptability

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