Client Services Coordinator
Beach Cities Estate Law
Torrance, CA US
Posted ago
Beach Cities Estate Law

We're a growing law firm in South Bay (Los Angeles) area looking for an outstanding Client Services Coordinator to join our team and work hand-in-hand with the managing attorney.

This is an entry-level position and the candidate we are looking for will primarily be responsible for greeting clients and assisting them with any needs over the phone. They will also take charge of conducting client intake calls and communicating/strategizing client intake with our attorney.

Our ideal candidate has proven experience in providing an amazing client experience and wants to go the "extra mile" when assisting clients and colleagues alike. They also have careful attention to detail, are able to handle multiple tasks concurrently, and are reliable under pressure.

If this describes you, we want you to join our team!

Responsibilities

Primary:

  • You will be the first point of contact with the firm, handling and responding to incoming calls, emails, and messages
  • Create potential new client profiles, present to managing attorney, and participate in the assessment of appropriate intake path
  • Collaborate with internal team to ensure sales, marketing, and other queries are handled appropriately, including proactively suggesting improvements to processes
  • Generate monthly reports for sales and marketing related metrics (eg: website impressions, social media interactions, etc)
  • Memorialize all interactions with potential and current clients in a firm internal database

Secondary:

  • Manage website content, mailing lists, SEO development, and tracking analytics to ensure all content is up to date and relevant
  • Run our social media accounts and return messages to inquiries

Qualifications

  • Bachelor's Degree/Associates Degree
  • 1+ year(s) of experience in client/customer-facing role
  • Flawless oral and written communication skills
  • Ability to develop and maintain client relationships
  • Comfortable with handling multiple responsibilities concurrently

Compensation
$20 - $30 hourly
About Beach Cities Estate Law

Beach Cities Estate Law is a boutique trusts & estates firm serving the affluent communities in the South Bay area of Los Angeles (Manhattan, Hermosa, and Redondo Beach, and the PV Peninsula). We are centrally located in Torrance's business and commercial hub near the Del Amo Mall. 


We seek exceptional people to become part of our team. Your contributions will be recognized, appreciated, and rewarded. If you are motivated by overcoming challenges and personal, professional, and financial growth, then this could be the right place for you.

Compensation is dependent on your experience. The compensation package includes base salary, 401(k) matching, plus bonuses for performance. We offer a benefits package including health insurance and paid time off.

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