Client Services Coordinator
AW Labor Solutions
Austin, TX US
Posted ago
AW Labor Solutions

Hybrid role in the city of Monterrey, NL.

The Client Services Coordinator’s (CSC) main role is to facilitate information flow between American employers and the Monterrey-based consular team. They manage full cycle coordination of approved H2 Visa petitions, from booking the consular appointment to arranging transportation to the US worksite. The CSC assists in troubleshooting visa candidates’ issues & provides timely communication to clients. They may oversee visa certifications from all over the world.

The Client Services Coordinator is an indefinite contract position.

Responsibilities

  • Intake calls to assess clients’ employment needs
  • Exist as domestic employers’ (the clients) primary point of contact during visa candidate’s consular process
  • Liaison between clients & visa candidates
  • Maintaining and updating CRM system as necessary
  • Coordinates with the Talent Acquisition team when recruitment services are requested
  •  Data entry & tracking in CRM & Operating Software
  • Works with Sales & Accounting teams to ensure timely and accurate quoting and billing
  • Coordinate with consular processes in multiple countries
  • Assist in candidate’s DS-160 completion if necessary
  • Other related assigned tasks as needed

Qualifications

  • Bachelor’s Degree required
  • 1-2 years of professional experience, ideally in a sales or customer service environment
  • English communication (both written and oral) required
  • Live in Monterrey, Mexico – Have access to internet, computer & cellphone
  • Experience with a CRM, particularly data tracking and reporting, preferred
  • This position will work between departments so strong communication skills, ability to prioritize tasks, and leadership skills are necessary to be successful
  • STRONG attention to detail required
  • Knowledge of the US Visa Consular process is an asset

Compensation
$14,000 - $16,000 yearly
About AW Labor Solutions
  • One of the largest labor subcontractors in the nation and employs up to 500 workers each year.
  • Historically served the agricultural industry but is moving into more commercial and industrial work as well as general contracting.
  • Mission: We build long-lasting relationships and provide innovative construction solutions
  • Vision: To become an innovative and influential construction leader with an international presence in multiple construction industries
  • Safety First
  • Relationships Matter
  • Deliver Quality on Time
  • Yes, Yes, Yes, We Can 

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