Marsden Law is growing, and we are looking for some excellent people to join our team. Who are we looking for? Is it you?

You see sales as a service we perform for our prospective new clients, not as something to be done “to” them. You ensure that the pre-conditioning packages and systems meant to help a prospective new client get prepared for their meeting are in fact received by the prospective new clients (PNCs) that they are scheduled to meet within the coming days and weeks.

The Client Intake Specialist meets by telephone, Zoom, or in person with PNCs who are assigned to their calendar by the Owner or the Marketing Coordinator. The Client Intake Specialist helps the PNC find clarity about their situation, educates them about their options, and helps them make the best decision for their future, and for the firm to achieve its goals.

This position keeps detailed notes in a central database documenting all contacts with the PNC both before, during, and after the meeting including all follow-up attempts. 

This position facilitates a professional introduction (“hand-off”) to the legal team once an engagement is signed and then opens the file, manages the welcome process, and conducts quality control checks at predetermined milestones during the first 30 days and in some cases, during the pendency of the matter. 

The successful candidate should have prior experience selling high-ticket tangible products and professional or financial services utilizing a consultative selling methodology. The successful candidate should have some “real life” experience which they can use to empathize with PNCs who often come to our firm with challenging and sometimes deeply personal situations. 

The successful candidate embraces metrics, scorekeeping, transparency, and accountability. Excellent interpersonal and communication skills are an absolute must both in person, by phone, Zoom, and via email. You should be a lifelong learner with a proven track record of self-improvement to keep your sales skills sharp. 

The Client Intake Specialist is informed and respectful of bar rules of ethics and professionalism with special emphasis on the definition of providing legal services. 

Compensation: $48,000 base with variable bonuses up to six figures in your first year

• Manage own schedule to balance availability for meeting with prospective new clients as well as following up with PNCs who said “no” and with current clients to conduct quality control calls and interviews. 
• Keep detailed notes in a centralized database. 
• Be a team player and cover for your fellow sales team to help our firm help our prospective new clients find clarity around and relief from the situation that brought them to the firm in the first place. 
• Follow-up with PNC who said “no”. 
• Follow-up with current clients at set milestones during their case or matter. 
• Facilitate a professional introduction and transition to the legal team once the case or matter has begun. 
• Actively engage in dialogue with management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on your “front line” experience. 
• Periodically attend tradeshows and networking events as a professional representative of the firm as directed.
• Utilize a consultative selling approach when conducting sales calls to illustrate the value and benefits of our services. 
• Update the CRM system with details of all interactions with prospects and clients in a timely manner. 
• Stay current with bar rules, legal industry trends, and information. 

• A strong interest in consultative solutions selling. 
• Proven track record utilizing a consultative sales approach. 
• A proven track record with telephone, video, and in-person sales. 
• Demonstrated, proven success in lead generation, prospecting, contract negotiation, and closing customers. 
• Experience with Salesforce/HubSpot/Infusionsoft, Clio, and particularly in production reporting is required. 
• Independent, self-starter who thrives on immersion in a rapidly changing environment and has excellent problem-solving and analytical skills. 
• Proactive, can-do attitude, with great follow-through and resourcefulness along with attention to detail.
• Strong communication and interpersonal skills with the ability to be personable yet persistent. 
• Knowledge of the legal industry is an asset. 
• Real-life experience & a few “battle scars” give you empathy and understanding is an asset. 
• Experience overcoming a major obstacle in life and making an important change in your life so you know at your core that others can do it too, is a plus. 
• If you are Securities Licensed (Series 6, 7, 63, Insurance) that is a major plus.

Marsden Law is a fast-growing Metro West-based law firm that does things differently. We believe in a coordinated and comprehensive approach to planning. We speak "investments" fluently through our affiliated investment practice. We are able to solve issues for clients on multiple levels and offer a number of one-stop solutions that come from a wide range of unique options. We are deeply committed, and as a result of our success, we are looking to take our client experience to the next level with a number of strategic hires to better serve our clients and their families.