Sales Associate - Client Relations Specialist
Tessie D. Edwards & Associates, P.C.
Atlanta, GA US
Posted ago
Tessie D. Edwards & Associates, P.C.

We are an established divorce and family law firm located in downtown Atlanta. We are experts at helping breaking families of all backgrounds establish parenting time, and divide assets, debts, and property during the most difficult time of their lives.

Responsibilities

The Client Relations Specialist will:

  • Collect in-depth information about the PNCs and the matters for which they are seeking the firm's help.
  • Follow firm-prescribed guidelines on how to communicate with PNCs in the most effective manner.
  • Assure the PNCs that the firm's attorneys and staff will be able to help them.
  • Show compassion for PNCs' troubles.
  • Help PNCs understand the difference between working with our firm and how it would improve the PNCs' future and explain other options that include not working with the firm.

The Client Relations Specialist will be responsible for keeping in touch with PNCs who did not hire the firm after their initial consultation to keep the door open for them to hire the firm when they are ready. PNCs who hire the firm will receive follow-up calls from the Client Relations Specialist to check in on their satisfaction and progress with their legal matter. The follow-up with Clients is to ensure that the Firm is taking all possible steps to best serve our clients and obtain a 5-star review from the people we help.

Qualifications

  • The Client Relations Specialist must be confident, articulate, and diplomatic, yet willing to speak frankly to the PNC when needed with high emotional intelligence.
  • The Client Relations Specialist must be able to bring PNCs to the point of signing a legal service agreement with the firm.
  • The Client Relations Specialist must be self-motivated and self-directed to achieve his or her professional goals as well as the firm's goals.
  • Ideal candidates may have experience in sales with high-end sales

Compensation
$50,000 - $100,000
About Tessie D. Edwards & Associates, P.C.

Tessie D. Edwards & Associates P.C. is an established rapidly growing boutique law firm that assists good people going through bad times as they transition into a better tomorrow. We represent clients with family law and criminal defense matters in the Atlanta metro and surrounding counties. Our firm truly values work-life balance and has quarterly team-building activities to ensure the work side of things comes with the least amount of stress! We are an upbeat, positive energy, high-performing team centrally located in downtown Atlanta in a newly renovated office with an amazing view of the city from the 16th floor where we focus on getting it done with compassion! We offer an exceptional work environment, and a competitive salary with paid maternity and paternity leave, health, vision, disability, and dental insurance, 401K, and paid parking.

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