Client Relations Specialist-Inside Sales
Hegwood Law Group
Houston, TX US
Posted ago
Hegwood Law Group

OVERVIEW:
Are you a talented and hardworking person? Then we're looking for you!

We are a small, but rapidly growing Elder Law and Estate Planning Law Firm in Houston, Texas looking for an All-Star Salesperson (also called our Client Relations Specialist) to ensure that the firm is always putting its best foot forward for potential new clients.

We are here to guide our clients through the Estate Planning process, achieve positive results, and help them build a better tomorrow. It is incredibly important to us that our clients come out of an extremely emotional process where their future may quite literally be on the line feeling that they had a legal team behind them who really cared, fought for them, and gave them a voice.

We are looking for a Client Relations Manager to create and nurture long-term relationships with our clients. You will resolve any issues that arise to ensure clients are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp client needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you. Your goal will be to help us safeguard our revenue, and help retain our clients.

Our Client Relations Specialist will focus on both sales and customer service responsibilities. We want someone who is bright, creative, empathetic, and compassionate. We are looking for a team player with empathy, creativity, and organization to help us expand our business. The person we hire must bring a high level of energy, positivity, and can-do attitude to work every day. We need someone who can convey the value of our services to potential clients and enhance our client experience.

We are BIG believers in the value of a team. You will work closely with other members of the team to develop and maintain relationships with clients and referral sources. You will help us realize our vision of helping more people!

This position is only for a dedicated individual who can both market and sell legal services while cultivating new relationships to generate new leads. We provide training in what you need to know to best help our clients, and for the right person, this will be a highly rewarding position personally, professionally, and financially.

You must have the ability to discuss price points and complex problems (as well as solutions) with maturity and sensitivity. You must also be willing to commit to follow-ups with our prospective clients and potential new clients. If you are not capable of doing this task, this is not the position for you.

Responsibilities

This position will

  • Conduct initial client consultations to sell legal services
  • Oversee the smooth transition of new cases to the legal team
  • Follow up with potential new clients and existing clients
  • Maintain a tracking system to monitor leads, new clients, and referral sources

Our ideal candidate will:

  • Understand how to build a relationship with a person
  • Show the ability to interact with different types of personalities
  • Show empathy to potential clients and put them at ease during a difficult time
  • Know how to close a sale by creating urgency and promoting the value
  • Demonstrate exceptional communication skills, both over the phone and in writing
  • Think on their toes and not discouraged when things don’t go as planned
  • Treat a call or meeting at 4:30 on a Friday with the same care and compassion as one on Monday morning
  • Follow instructions and understand the importance of policies and procedures
  • Be a team player that consistently acts with respect and integrity
  • Be tech-savvy (we use law firm systems and cloud-based software)

Qualifications

Real-life experience and a few “battle scars” providing empathy and understanding are assets. Experience overcoming a major obstacle in life and making an important change in your life so you know at your core that others can do it too is a plus.

Our Client Relations Specialist doesn’t give legal advice, so the legal experience is not required. Prior sales and customer service experience is required because we can teach you how a case moves through the system, but we can’t teach you how to care about someone going through a difficult estate planning situation.

We are looking for a team player with empathy, creativity, and organization to help us expand our business. The person we hire must bring a high level of energy, positivity, and can-do attitude to work every day.

We believe the sale is a service we do for our prospects to help educate them and to help them think through their options and make courageous decisions about their future. We really believe that even if we decide not to accept an engagement from a prospect, that every prospective new client should leave our office better off in some way than when they came in.

We believe in consultative selling where we help our prospective new clients make sense of their situation, weigh their options and make important and often painful decisions. We are into using the sale as the beginning of a long-term relationship with our prospective new clients. If you are interested in a career (we really think of it as more of a “calling”) that offers six-figure income opportunities, competitive benefits, loads of training and professional development to stay sharp, total transparency (another way of saying there’s nowhere to “hide”), and fuel for your soul because we’re really and truly helping people then please apply.

Compensation depends on experience and qualifications which would consist of salary and bonuses based on non-sales criteria. If you are looking for a high-energy and positive team environment with lots of growth potential, then look no further and hit the apply button below!

Compensation
$40,000 plus bonuses
About Hegwood Law Group

We are a growing law firm with an excellent team and we are looking for our next top performer!


If this sounds like a law firm you want to work at and a job you can do then hit the apply button below. I look forward to speaking with you soon! Please forward your resume, salary requirements, and cover letter telling us why you’re the All-Star Associate we should hire.

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.