If you answered a resounding “Yes!” to all of the above and are looking to join a fast‑paced, positive team environment, then look no further. Our law firm is looking for an all-star Client Concierge who is a team player, computer savvy, and a quick learner with strong administrative skills to be our Ambassador of First Impressions.
We see our clients and prospective new clients as human beings, not as cases or matters. They are real people with real lives, loved ones in need, careers, relationships, and businesses that require more than just a legal solution. Clients are often scared, intimidated, and confused by the legal process. They often find comfort knowing that someone at the Firm is staying on top of the status of their important legal matter and that they can always call and reach someone at the Firm who will listen to them and see to it that their questions are answered.
This position offers a respectful team culture, opportunities for professional development, opportunities for performance-based increases, and benefits.
Hours: For full-time position (9:00 a.m. – 5:30 p.m., Monday to Friday)
Compensation: $14-$18/hour, commensurate with experience
Start date: Immediate
Among being able to address clients’ general questions and provide status updates as necessary, the Client Concierge will take an initial phone call and obtain the pertinent facts and information necessary for the attorneys to determine the substantive course of action. Once it has been determined that the call is a viable prospective client, the Client Concierge will gather the documentation and information necessary to prepare a complete client file. The Client Concierge will typically reach out to the client about a week after the engagement has begun to be sure the client does not have any unanswered questions, to be sure the client feels cared about and isn’t confused about the process, and to encourage the client to feel good about asking questions.
In this role, you will take control of the front-end client experience by being the Firm’s first point of contact. Ideally, you will have some legal experience, but we are willing to train the right service-minded administrative professional. The most important qualities you can possess are a great attitude, the ability to learn quickly, and a sincere desire to care for our potential and existing clients.
Your basic responsibilities:
If the following describes you, then YOU may be the person we are looking for:
These qualifications are non-negotiable:
We provide exceptional personalized legal services and peace of mind that empowers our clients to plan for and protect the two most important things in their lives: the people they love—especially those loved ones with a disability—and the assets they possess in order to ensure family harmony. We practice exclusively in the areas of estate planning, special needs planning, trust administration, settlement planning, administration of settlement trusts, probate, and conservatorships.
We do good work and take great satisfaction in helping others make plans for the future and protect their loved ones. We want to be profitable as well. We want to have a good life and we want to pursue our hopes and dreams and help you pursue yours. We also care about our work team and we are very dedicated to maintaining a positive and upbeat work environment.