Client Relations Specialist
Law Office of Lena A Clark LLC
Frederick, MD US
Posted ago
Law Office of Lena A Clark LLC

Do you love interacting with others, making connections, and helping people? Do you want to help families protect money and loved ones in the event of death or disability? Then you might be an excellent fit for the Client Relations Specialist position at our company!

The Law Office of Lena A. Clark is seeking a detail-focused go-getter and a problem-solver for a full-time position as a Client Relations Specialist for our busy Estate Planning and Probate law firm. We are looking for a candidate who has a great deal of attention to detail, able to follow specific instructions and can figure things out with minimal handholding.

We are an Apple-based office, so you will need to know how to navigate a Mac computer or learn it on your own time. We use a lot of technology. Ability to learn it quickly and independently is a must. Currently, we use Google Docs and Sheets, Dropbox, Clio, Lawmatics, QBO and LawPay.

While the preference will be given to a local in-the-office candidate, we are willing to onboard a Superstar remote candidate to work remotely.

Responsibilities

Some of your responsibilities will include, but are not limited to:

  • Educating potential clients by phone and email
  • Scheduling consultations
  • Following up with potential clients and clients
  • Calendar management
  • Preparing correspondence
  • Managing client information and organizing files
  • Orchestrating document signing meetings
  • After some training, drafting Estate Planning documents

Qualifications

You:

  • Calm under pressure
  • Like being busy 
  • Smile when you answer the phone
  • Detail-focused and learn quickly
  • Feel comfortable following our very specific policies and procedures 
  • An amazing scheduler with a great degree of attention to detail
  • Have sales experience and love helping people (by the way, we do not contact people who did not contact us first)
  • An awesome juggler of tasks and can change gears quickly
  • Technologically savvy
  • Enthusiastic about your job
  • Proactive and Efficient
  • Maryland Notary Public is highly desired and will be required (unless remote)

Benefits:

  • paid holidays
  • paid time off
  • Paid week off between Christmas and New Year
  • 401(k) with match and profit sharing after 1 year of employment
  • bonus for those who consistently meet their KPIs (Key Performance Indicators)

Prepare a cover letter with no more than TWO paragraphs and a closing sentence. In the first paragraph describe your sales experience and how technologically-savvy you are. In the second paragraph, explain your ties to your geographic area and where do you see yourself in 5 years. As a closing sentence please write, “I have read the instructions contained in the job posting and have followed the instructions.”

Do not send your resume through this website. Email your resume and cover letter in PDF format to lena at lenaclarklegal dot com. The subject line of the email should be your last name (all caps), followed by the position you are applying for in lower case, followed by one word that you would use to describe yourself in all caps. (For example: SMITH Client Relations Specialist AWESOME).

We look forward to reviewing your application.

APPLICATIONS RECEIVED THROUGH THIS SYSTEM AND THAT DO NOT FOLLOW INSTRUCTIONS WILL NOT BE CONSIDERED. NO PHONE INQUIRIES.

About Law Office of Lena A Clark LLC

We are a fast-growing firm that describes its culture as:

  • Detail-oriented -- quality and precision-focused
  • Innovative -- innovative and risk-taking
  • Aggressive -- competitive and growth-oriented
  • Outcome-oriented -- results-focused with a strong performance culture

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