Client On-boarding Tech Support Real Estate Tech
Real Geeks
Dallas, TX
Posted ago
Real Geeks

As a "Client Onboarding Software Support Representative", you must be a great communicator with the desire to learn technology and help our clients succeed. 

We will train you with the technologies necessary for success in this role, with the expectation that you will help our clients comprehensively learn everything there is to know about our software! Responsibilities include but are not limited to teaching clients how to navigate through the Real Geeks interface, how to leverage our platform and how to take action in applying our best practices to achieve success! 

We are located in Dallas, Texas near the SMU campus. 

Responsibilities

In this role, you will be solving problems daily and showing clients how our real estate software and marketing solutions can help them generate more business. Our goal is to keep our clients satisfied, loyal, and passionate about what we do so that we can succeed together. This includes, but is not limited to, technical troubleshooting with clients, teaching them how to use our platform in welcome calls and answering tickets submitted by clients submit online. The Client Onboarding Software Support Representative learns our product thoroughly and touches each component. We work comprehensively and look for team members who aren't afraid of new challenges.

Qualifications
  • Excellent written communication including emails, site content, blog posts, bug fixes and product releases
  • Proactive problem solver that picks up the phone and screen-shares with clients for quick resolutions
  • Ability to simplify technical language and translate it into comprehensible documentation for our clients
  • Ability to multitask while maintaining quality and productivity 
  • Customer service experience, particularly over the phone
  • Knowledge in PPC, Facebook, blogging and social media marketing is a plus
  • Ability to work well with a team
  • Knowledge of Real Estate is a plus
  • Knowledge in programming languages a plus but not required (we use Python, Ruby, Javascript)
  • Full-time availability M-F 
Compensation
$35,000 - 45,000 (based on experience and talent)
About Real Geeks

Our Core Values: 

  • Integrity
  • Sense of responsibility
  • Emphasis on quality
  • Discipline
  • Sense of teamwork

What we provide:

  • Competitive salary
  • Employee medical, dental, vision, prescription drug benefits
  • Paid time off
  • 401K
  • Life Insurance
  • Employee stock purchase plan

Real Geeks builds powerful, simple and easy-to-use software to help real estate professionals do more business. We are passionate about helping our clients with innovative solutions that make their lives better by bringing modern technology to the real estate industry. Our products and services are of the highest quality and best value in the industry. We are looking for passionate, hard-working people who want to be part of our rapidly growing company and take ownership and pride in what they do.


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