Client On-boarding Software Support (Real Estate SaaS)
Real Geeks
Dallas, TX
Posted ago
Real Geeks

Join the team that is responsible for keeping our clients HAPPY by problem-solving and providing them with amazing service daily!

Real Geeks is looking for talented, creative individuals with a strong desire to learn technology.

In this role, you'll be dealing with our clients via phone/email directly and helping them with editing websites, updating databases, debugging software, hosting webinars, translating technical jargon into easy-to-read documentation, and more! 

What we provide:

• Positive and exciting work environment

• Competitive salary

• Employee medical, dental, vision, prescription drug benefits

• Paid time off

• 401K

• Life Insurance

• Employee stock purchase plan

Responsibilities

  • Excellent written communication with our clients including emails, site content, blog posts, bug fixes, and product releases
  • Excellent phone skills - be professional and articulate clearly over the phone
  • Be proactive and pick up the phone to do screen shares with the client instead of relying solely on email communication
  • Monitor the service desk ticket queue and provide answers in order to ensure resolution to the client’s inquiries

Qualifications

  • Experience in technical customer support or similar roles
  • Learn software and adapt quickly 
  • Positive, friendly and mature work attitude and enthusiasm for achieving excellence
  • Demonstrate self-confidence when communicating by phone
  • Be helpful to our customers and your team
  • Advanced judgment, negotiation, problem-solving skills, and ability to troubleshoot

Compensation
$35,000 - $45,000 (based on experience and talent)
About Real Geeks

Our Core Values: 

  • Integrity
  • Sense of responsibility
  • Emphasis on quality
  • Discipline
  • Sense of teamwork

What we provide:

  • Positive and exciting work environment
  • Competitive Salary
  • Employee medical, dental, vision, prescription drug benefits
  • Paid time off
  • 401K
  • Life Insurance
  • Employee stock purchase plan

Real Geeks builds powerful, simple and easy-to-use software to help real estate professionals do more business. We are passionate about helping our clients with innovative solutions that make their lives better by bringing modern technology to the real estate industry. Our products and services are of the highest quality and best value in the industry. We are looking for passionate, hard-working people that want to be part of our rapidly growing company and take ownership and pride in what they do.


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