Client Manager
The Novak Team @ Keller Williams PNW
Everett, WA US
Posted ago
The Novak Team @ Keller Williams PNW

The role of client management is to improve customer experience and strengthen the relationship between our business and clients. It involves a diverse range of practices, from social media marketing and customer service to market analysis. You will engage in day-to-day communications with clients; answer their questions, manage conflicts, and collect feedback.

Must possess exceptional phone skills and be unafraid to talk to anyone (we'll teach you the things to say and the questions to ask).

Must be extremely detail-oriented and dedicated to systems.

Must work well within a team as well as independently.

Must be willing to have accountability conversations on a regular basis.

Must be hyper-focused on meeting and exceeding goals through conversations with potential clients.

Must have a desire for a big life.

If you're an introvert or you simply prefer working alone, this job may not be a good fit. You'll meet clients and work with other departments on a daily basis, so you must feel comfortable interacting with people. Additionally, you must have the ability to make quick decisions and handle delicate situations. We prioritize client satisfaction.

We're not interested in someone who just wants to sell houses. We're interested in someone who loves making connections and doesn't want the audacious night/weekend schedule that pulls you out of your home.- Hard work will be handsomely rewarded. Also, know that we hire on character and we can train skill... so let's talk!

Responsibilities

  • A great Client Manager has thicker skin - a superb eye for detail - and is passionate to make an impact on their world. 
  • If you crave being in a vivacious workplace and you want a big life, then this could be the place for you.
  • Oversee the systems and protocol for the customer and client experience.
  • Supervise and manage agents to ensure they are delivering quality service throughout the transaction.
  • Manage the customer experience by serving as a concierge for potential home buyers and sellers. This involves numerous phone calls, emails, and text messages daily.
  • 40 - 50% of the job entails conversations with potential buyers/sellers AND agents on the team.
  • A wicked passion for creating and delivering a system of success will craft some unlimited wealth for you.
  • Always looking for ways to improve current systems.

Qualifications

  • NO real estate experience needed
  • Must have your WA real estate license for employment
  • Must fit into the Novak culture
  • Passionate
  • Confident on the phone
  • Patience
  • Fun-loving
  • Hard-working
  • Compassionate
  • Personable
  • Resilient
  • Energetic
  • Intelligent
  • Flexible
  • Ambitious
  • Team oriented
  • Humble

Compensation
$80,000 - $100,000 (Base + Commission)
About The Novak Team @ Keller Williams PNW

We are in the business of helping people - we just sell real estate!


Whether it’s selling a home, searching for a home, or negotiating a contract, each member of the Novak Team is an experienced real estate professional who applies their expert skills to each step of the process to help each client achieve an outstanding result.


We are a small, but powerful team of professionals and we bring an intense focus and energy to our work.


The mission of the Novak Team is to provide the premier customer service experience for each home seller and home buyer we work with. The knowledge we’ve gained through years of working in the local market as well as in business empowers us to provide our clients with the advice they need to make informed decisions. 


The energy is contagious - the people are incredible - and the opportunity for growth is unmatched. We look forward to connecting with you!

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