Client Intake Specialist
The Law Offices of Marjory Cajoux
New York, NY US
Posted ago
The Law Offices of Marjory Cajoux

Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of a client intake specialist to take client relations to the next level and manage our growing prospective new clients caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in our clients’ lives every day. If this sounds like a job you’d love, apply now!

Responsibilities

  • Survey potential new clients to determine Firm's ability to assist with their legal needs, while listening to all phone calls in a professional manner, with the goal of acquiring and retaining new clients
  • Schedule consultations with prospective clients
  • Organize new leads via our CRM case management software
  • Manage the Firm's marketing databases and vendor relationships
  • Assist marketing team with expanding Firm's client base

As this position will be the first point of contact with potential new clients, the candidate must possess a professional calm demeanor and a great personality, with a willingness to serve and support our potential new clients. We are looking for someone to deliver the ultimate customer experience.

Qualifications
  • Previous legal experience a plus
  • Strong ability to communicate eloquently and empathetically a must
  • Skilled with Microsoft Office, especially Microsoft Excel
  • Solid data entry, spreadsheet management, and computer skills
  • Previous experience with CRM and case management software desired

  • Must have excellent customer service with a go-getter spirit
  • Must also possess at least 2 years of sales experience in a commission-based environment

In addition to the listed requirements, the ideal candidate will also be bilingual in French, Spanish, and/or Creole.

Compensation
$45,000
About The Law Offices of Marjory Cajoux

The Law Offices of Marjory Cajoux believes delivering stellar legal representation begins and ends with our staff and are seeking employees who want to be a part of a great mission, a diverse staff and culture, where first names are used for everyone, and doors are always open. A place where delivering exceptional customer service to our clients and their families is our number #1 priority. If this sounds like a team that you want to be a part of, start your application today!

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