Client Experience Expert
The Huffaker Group
Mount Juliet, TN US
Posted ago
The Huffaker Group

As a Client Experience Expert at The Huffaker Group, you will prospect for and acquire new clients daily. The Client Experience Expert will optimize the client experience with The Huffaker Group both before and after the transaction. The aim of each activity is to secure a listing or buyer presentation for one 25+ Licensed Real Estate agent.

You will aid in all aspects of the process of prospecting, cultivating, setting appointments, and managing our database in our contact management database system. You will obtain important information about buyer/seller leads and schedule appointments with qualified leads for the Listing and/or Buyer Specialists. The Huffaker Group provides all training and coaching necessary to successfully perform at a high level. 

A successful Client Experience Expert will have excellent prioritization skills, are natural communicators, and drive Agent Discovery Calls (Video Conference and/or via Phone) with confident orchestration. The right candidate will be driven, accountable, a team player with a positive attitude, and will be able to provide incredible client and team care.


  • Research, develop and qualify opportunities at targeted prospective home buyers and sellers.
  • Build and manage a qualified pipeline of home buyers and sellers, to move through each prospecting stage.
  • Schedule a minimum total of 5 appointments per week.
  • Manage all leads in the sales funnel with the aim of scheduling appointments for our Agents.
  • Understand the Real Estate competitive landscape and customer needs in presenting our Agency solution.
  • Manage, track, and report daily on all sales activities and results.
  • Some nights and weekends required.


  • Open-minded and comfortable with being pushed outside your comfort zone.
  • 1 + year of customer service experience
  • Strong drive to interact with prospects to share product knowledge.
  • Competent user of G Suite (Sheets, Slides, Calendar, Drive, Gmail, Docs).
  • Tech savvy user of mobile, internet, and software applications.
  • Proven track record of moving the sales cycle forward.
  • Consultative mindset with excellent communication and presentation skills.
  • Competitive, confident, and assertive.
  • Determined and driven to succeed financially.

$36,000 plus bonuses
About The Huffaker Group

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Market Center features a friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams is a hot spot for agents looking to rapidly build and grow their real estate careers.

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