Client Engagement Specialist
Collins Family Law Group
Monroe, NC US
Posted ago
Collins Family Law Group

The position will entail both sales and customer service responsibilities. The successful candidate will be able to discuss big price points and complex problems with maturity and sensitivity, plus be very comfortable with following up with prospects who have contacted the firm. This position is only for all-star salespeople who can both sell legal services and cultivate new relationships to generate new leads. We provide training in what you need to know to best help our clients, and for the right person, this will be a highly rewarding position personally, professionally, and financially.

We need a bright, creative, empathetic, and compassionate person who can convey the value of our services to potential clients and enhance our client experience. You will work closely with other members of the team to develop and maintain relationships with clients and referral sources. You will help us realize our vision of helping more people!

We are here to guide our clients through the legal system, achieve positive results, and help them build a better tomorrow. It is incredibly important to us that our clients come out of an extremely emotional process where their future may quite literally be on the line feeling that they had a legal team behind them who really cared, fought for them, and gave them a voice.

We are looking for a professional Salesperson (also called our Client Engagement Specialist) who will ensure that the firm is always putting its best foot forward for potential new clients.

Responsibilities

This position will

  • Conduct initial client consultations to sell legal services
  • Oversee the smooth transition of new cases to the legal team
  • Follow up with potential new clients who have not yet retained us
  • Maintain a tracking system to monitor leads, new clients, and referral sources

Qualifications

Our ideal candidate will:

  • Understand how to build a relationship with a person
  • Show the ability to interact with different types of personalities
  • Show empathy to potential clients and put them at ease during a difficult time
  • Know how to close a sale by creating urgency and promoting the value
  • Demonstrate exceptional communication skills, both over the phone and in writing
  • Think on their toes and not discouraged when things don’t go as planned
  • Be willing and able to quickly learn about new topics
  • Treat a call or meeting at 4:30 on a Friday with the same care and compassion as one on Monday morning
  • Follow instructions and understand the importance of policies and procedures
  • Be a team player that consistently acts with respect and integrity
  • Be tech-savvy (we use Apple computers and specialized cloud-based software)
  • Real-life experience and a few “battle scars” providing empathy and understanding are assets. Experience overcoming a major obstacle in life and making an important change in your life so you know at your core that others can do it too is a plus

The salesperson doesn’t give legal advice, so the legal experience is not required. Prior sales and customer service experience is required because we can teach you how a case moves through the system, but we can’t teach you how to care about the person going through the most difficult time in their life. We are looking for a team player with empathy, creativity, and organization to help us expand our business. The person we hire must bring a high level of energy, positivity, and a can-do attitude to work every day.

We are BIG believers in the value of a team. If you prefer to be a “lone wolf,” this job is not for you.

We are looking for individuals with fire and ambition, not excuse-making “clock-watchers” who will hide under their desks waiting to be told what to do all day long.

We believe sales is a service we do for our prospects to help educate them and to help them think through their options and make courageous decisions about their future. We really believe that even if we decide not to accept an engagement from a prospect, that every prospective new client should leave our office better off in some way than when they came in.

We believe in consultative selling where we help our prospective new clients make sense of their situation, weigh their options, and make important and often painful decisions. We are into using the sale as the beginning of a long-term relationship with our prospective new clients. If you are interested in a career (we really think of it as more of a “calling”) that offers competitive benefits, loads of training and professional development to stay sharp, total transparency (another way of saying there’s nowhere to “hide”), and fuel for your soul because we’re really and truly helping people then please apply.

If you send us your application and follow all of the instructions, we will ask you to complete a brief written interview before meeting face-to-face (or via zoom). We do this to ensure that you can write and think critically. If you do not wish to complete the written interview, please do not apply.

Compensation depends on experience and qualifications. Benefits include bonus opportunities, paid holidays, paid time off, health insurance coverage, and the option to participate in our retirement savings plan with employer match. If you are looking for a high-energy and positive team environment with lots of growth potential, then look no further.

DIRECTIONS TO APPLY:

Upload your cover letter and resume in PDF format. The body of your cover letter should include the following information:

What interests you about this position?

What makes working at a family law firm particularly intriguing?

What do you bring to the table (i.e., qualities that would be of value to the firm)?

Along with your cover letter and resume, you will be asked to complete a DISC assessment and answer a few questions. We cannot consider your application until these two items are completed. If you cannot follow these basic instructions, or if you contact us in a manner that leads us to believe you did not actually read the ad above, you will not hear back from us. We expect you to value our time by following directions and paying attention to detail.

Thank you for considering this opportunity. We will contact you if you qualify for the second round of consideration.

About Collins Family Law Group

We are a fast-growing Family Law Firm with multiple offices in North Carolina and South Carolina. 

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.