Client Engagement Specialist
Halligan LLC
Denver, CO US
Posted ago
Halligan LLC

Client Engagement Specialist (Non-Attorney Sales)

Do you hear that? It's the sound of our highly engaged and collaborative culture calling your name! We need a Client Engagement Specialist (CES) who is going to be critical in achieving our goal to double in size during 2021. You will actively build and maintain relationships over time with prospective clients, new clients, and former clients. And, you'll be a constant touchstone for clients through every step of the process, making a positive difference during a most difficult time in their lives. This position will require the ability to conduct in-person consultations on a regular weekly basis at our office, conveniently located in the Lo-Hi neighborhood near downtown Denver Colorado.

Responsibilities

The CES will conduct initial consultations with prospective new clients (“PNCs”). These PNCs seek out our Firm and are pre-screened by a client intake person who collects basic information before the initial consultations. The CES is not required or expected to make cold calls.

The CES will:

  • Collect more in-depth information about PNCs and the matters for which they are seeking the Firm’s help
  • Follow Firm prescribed guidelines on how to communicate with external individuals in the most effective manner
  • Show compassion for their troubles and provide them hope for the opportunity they have to resolve their matter
  • Help PNCs see the difference between working with the Firm and not working with the Firm
  • Help PNCs understand what sets us apart from others and how that positions us to help them in their specific circumstances
  • Follow up with qualified PNCs who don’t immediately retain
  • Reach out regularly to existing and former clients to provide support and identify if any referral opportunities exist

The CES is prohibited from providing legal advice, theorizing on the case, providing thoughts/opinions on the case, or quoting a fee. The CES will not enter into an engagement with a client but will prepare PNCs for an engagement with the firm. The final documents are approved and signed by a licensed attorney.

Qualifications

  • Minimum 2 years of sales experience selling high-end products like jewelry, cars, real estate, or luxury goods
  • Ability to talk high price-points
  • Willingness and ability to regularly attend in-person consultations with PNCs at our Denver office
  • Real-life experience and a few battle scars resulting in an increase in empathy and understanding is an asset
  • Experience overcoming a major obstacle in life and making important changes as a result
  • Active listening skills and the ability to influence behaviors and attitude
  • Ability to build, develop and maintain relationships with prospective, current, and former clients
  • Adaptability
  • Ability to keep detailed records, compile reports, and maintain organizational systems
  • Education/Experience equivalent to a Bachelor's Degree

This is a highly bonused position in which the base salary range, negotiable and commensurate with skill and experience, will be between $35,000-$40,000 and a total earnings potential of $75k or more per year. Our health, dental, vision, 401k, and PTO benefits round out your compensation package.

About Halligan LLC

How to Apply

We are excited to hear from the candidates! If this opportunity aligns with you, we look forward to reviewing your credentials and learning more about you and your career goals! Please follow these instructions. APPLICATIONS THAT DO NOT FOLLOW INSTRUCTIONS WILL NOT BE CONSIDERED.


Please upload both a cover letter and a resume through this site: https://www.halliganllc.com/careers/. Your cover letter should explain what you believe are the three most important qualities or values for a family law attorney and why they are important. Also, in your cover letter, please share the qualities you possess and how they have helped you in your family law practice. 

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