Client Concierge
Nunez Estate Law and Title
Miami, FL US
Posted ago
Nunez Estate Law and Title

You'll play an integral role in creating first-class client experiences within an enterprising real estate and probate law firm that is on track for aggressive growth. We need an experienced Client Concierge to join our team and be a total superstar – working directly with the owner to support the team and help our clients.

We help our clients navigate complex legal issues affecting their families, their homes, their assets, and their legacies and provide legal expertise and quality client service. We are growing fast and need a Client Concierge who can hit the ground running.

SEE INSTRUCTIONS FOR APPLYING AT THE END. APPLICATIONS THAT DO NOT FOLLOW INSTRUCTIONS WILL NOT BE SEEN OR RECEIVE A RESPONSE.

Responsibilities

We are looking for a l Client Concierge who is skilled at providing our clients with the ultimate customer service experience and who is capable of handling very important attorney support tasks.This job requires the right combination of empathy, communication skills, attention to detail, and technical legal support skills.If these statements resonate with you, then you may be our All Star:

  • You understand that sometimes it’s OK to leave a message, but sometimes you need to keep trying until you speak to a person
  • You smile when you answer the phone
  • You are an amazing scheduler with a sickening degree of attention to detail
  • You are very good with calendars, e-mail, spreadsheets, word processing, and the Internet.
  • You think in terms of outlines, chronologies, and indexes
  • You see an opportunity for organization where other people see a mess
  • You are an amazing juggler of tasks and can change gears quickly
  • You do not think data entry, scanning, and copying are “beneath you”

Qualifications

This is a key position in the firm.It is a full-time job, so you MUST be available to work 40 hours per week.

  • Customer service experience and experience working in an office in a clerical/secretarial role is required.You embrace technology and have strong practical experience with cloud-based platforms for case management, document management, CRM, calendars, e-mail, spreadsheets, and word processing.
  • You have extensive practical experience with common office applications (Word, Outlook email calendar, Google, etc.)
  • You must have excellent spelling and grammar.
  • You have a penchant for accuracy and will work tirelessly to avoid mistakes that can cost our clients (and us) dearly.
  • You MUST be a positive person. If your middle name is “Drama,” you will not be successful here.
  • You should treat a client, case, or task at 4:30 pm on Friday with the same care and compassion as one on Monday morning at 9:00 am.

We are investing time and energy in building our A-Team.Initial compensation will be based your experience, with opportunities for increases after that. There is an opportunity for bonus compensation for those who can demonstrate their profitability.

If this sounds like a good fit for you, you will need to complete a two-step process in order to be considered. Along with your resume, prepare a cover letter with no more than TWO paragraphs and a closing sentence.In the first paragraph explain what you believe are the 3 most important qualities needed in someone who works with real estate and probate clients and why you believe they are the most important qualities. In the second paragraph, explain why you applied to this particular job posting. As a closing sentence please write, “I have read the instructions contained in the job posting and have followed the instructions.”

Do not send your resume through this online application service. Create an email and send us your resume and cover letter in PDF format to anunez@nunezlawfl.com.The subject line of the email should be “I AM YOUR NEXT ALL STAR.” If you don’t follow the instructions correctly, you will not receive a response from our hiring team.

Compensation
$14 - $16 hourly
About Nunez Estate Law and Title

We help our clients navigate complex legal issues affecting their families, their homes, their assets, and their legacies and provide legal expertise and quality client service. We strive to have a well-organized, well-managed, productive law firm that can make a profitable contribution to our clients and to the legal system; to have a favorable Work-Life Balance, and provide a work product that is timely, accurate, and of value to our clients. We are fair, honest, and ethical in all dealings with our clients, employees, and we try to do everything in our power to make this firm a good place in which to work and an asset to both our social and legal communities.

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