Client Concierge
Team Pierson with Compass Real Estate
Bellevue, WA US
Posted ago
Team Pierson with Compass Real Estate

A growing Compass team is in need of a high-energy, positive results-driven administrative professional to manage and execute the team's listings and vendor relationships. This role will also be involved marketing and scheduling contractors. You must LOVE TECH and learning new technology systems so you can help us bring the best to our clients. You must also LOVE managing multiple projects with a high level of communication and organization. 

This person relishes the opportunity to build, implement, and manage multiple systems. He/she is deeply committed to completing tasks the right way with a high degree of quality. This person has immense focus and can do one thing for a long time without getting distracted. This individual may exhibit some drive and desire to influence; however, the overriding marker of his/her behavior is persistent and stable. This position will be an integral part of the operations team and will report to the two team leads. Our business operates during regular business hours but may need periodic availability during evenings and on weekends.
This is a full-time position working from our main office, Monday-Friday from 8-5 with flexibility. 

Compensation:

  • Salary Range is: $60,000-$75,000 depending on experience
  • Health Care Benefits / Health Stipend
  • Paid Time Off (PTO)
  • Bonus Potential
  • Rapid growth potential

Responsibilities

  • Maintain the culture and customer care systems to ensure business growth and referrals from past, current, and future clients
  • Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support
  • Contact client and lead listing agent once in contract to begin communication 
  • Weekly calls to clients throughout the listing management process
  • Ensures clients have all pre-listing needs met – scheduling, paperwork, signage, etc
  • Manage virtual whiteboard of listings with listing agents and virtual assistant
  • Send a “thank you for working with our team” letter 
  • Project management with contractors to prepare listings for sale
  • Seamlessly handoff all listing details to our transaction coordinator
  • Weekly calls with signed listing clients to check-in and indicate the next steps
  • Seller/Listing Consultation Presentation preparation
  • Cleaning, staging, and photography coordination
  • Inform the client of photography appointments and add them to the team calendar
  • Photos and staging organizes and preps for marketing 
  • Listing Information Sheet/Utilities/Disclosures/HOA info and other misc. documents
  • Confirms all listing information with the client prior to activation
  • Keep track of lockboxes and signs
  • Manage ‘Coming Soon listings
  • Prepare bi-weekly market reports for active listing clients
  • Follow up with agents for showing feedback
  • Answer questions from co-op agents regarding active listings
  • Review incoming emails from the listing agent inbox and respond accordingly
  • Manage marketing and client touch plans
  • Coordinate marketing efforts with social media, print, and other mediums
  • Secure client/character/collaborator reviews 
  • Develop lead capture opportunities through marketing
  • Track ROI on marketing efforts
  • Monitor print materials and order from the printer as needed

Qualifications

  • Bachelor Degree preferred
  • Ability to learn new as well as teach others cloud-based software programs including CRM systems, project management systems, Google Workspace, all top social media platforms, Google Drive, etc. 
  • Incredibly service-oriented attitude 
  • An eye for design and marketing
  • Very strong written and verbal communication skills are used to keep all stakeholders informed at all times
  • Exceptional organizational and project management abilities
  • Learning-based, actively and independently seeking out answers when necessary
  • Strong work ethic and timely
  • Ability to focus and complete tasks in a fast-moving environment
  • Attention to detail and accuracy
  • Confidence in dealing with clients and colleagues
  • Calm under pressure
  • Learning-based
  • Proven ability to succeed
  • Leadership and consensus-building skills
  • Driven to succeed and grow into greater positions of responsibility, benefits, and pay
  • Speak with buyers and listing agents daily
  • This person must have a CAN and WILL DO attitude of extreme ownership. This person will do anything and everything they need to in order to free their agents up to sell. If there is a problem, they will OWN the problem and they will OWN the solution to the problem.

Compensation
$60,000 - $75,000
About Team Pierson with Compass Real Estate

Team Pierson has ranked among the top 1% of Realtors® for the past 20+ years. As one of the premier real estate groups in the Greater Seattle Area, we are dedicated to providing the finest service available while focusing on our clients' best interests every step of the way.

Our team works with buyers and sellers of all price points, and understands the economics of real estate, making our team stand apart from the neighborhood specialists. We understand that every home is unique, so we tailor our listing preparation and marketing programs to reflect the constantly evolving flux of the real estate market. As the industry becomes more sophisticated and challenging every day, we are your professionals that are positioned to stay ahead of the game. Our team fundamentally knows that it is integrity, relationships, and the team of professionals that make transactions successful to the end, earning clients for life.

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