Client Concierge
RE/MAX Community
Bel Air, MD US
Posted ago
RE/MAX Community
We're hiring an organized administrative assistant to provide extraordinary customer service. Responsibilities include answering all phone calls and emails quickly and kindly, making existing office systems more efficient, buying materials for the office as needed, and planning travel arrangements and appointments for employees. You’ll also support the team by marketing the company and planning company events. Candidates should be great communicators who are driven and have great time management skills. If you’re interested in the position, send us your resume today!
Responsibilities
  • Coordinate any company parties, necessary appointments, or travel
  • Grow in the position through continued learning and revitalization of skillsets in related duties
  • Help build online marketing, brochures, email campaigns, etc. that highlight our services
  • Act as a point of contact for complaints or questions from customers and respond in a timely manner
  • Purchase office equipment when appropriate

  • Intercept calls and provides assistance to those who require it (eg. sellers, buyers, agents, etc)
  • Take quick over-the-phone home evaluations
  • Enter all leads into the contact management system and schedule follow up with the agent for Office Manager
  • Book listing appointments, always filling out qualifying questions form
  • Open file for each listing and buyer – include contracts, feature sheets, photos, etc
  • Enter listing into contact management system with as much detail as possible and launch listing plan
  • Update contact management system with details of all offers
  • Enter sales in the sales log
  • Update listed/sold on a spreadsheet
  • Launch a conditional or after-sale plan in the contact management system
  • Organize team couriers schedule for each day
  • Tabulate data for analysis

Qualifications
  • Associate's degree preferred but not required to apply
  • Proven track record of completing projects on time in an orderly manner
  • Display excellent written, problem-solving, and verbal communication skills
  • Customer service, bookkeeping, or administrative experience is preferred
  • Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues

  • Real Estate experience is preferred
  • Real Estate License is preferred
  • Monday-Saturday position, 45 hours/week

Compensation
$40,000 yearly
About RE/MAX Community

Built by one of the top ten real estate sales team leaders in Maryland, RE/MAX Community has become one of the most trusted names in the real estate industry. For over seventeen years, Vinny Steo has helped real estate agents and teams expand and grow their business —all by disrupting the status quo by implementing his proven, industry-leading processes, through management, and training technology.

Founded and led by CEO, Vinny Steo, a trainer and coach to top real estate agents in North America, RE/MAX Community takes a cutting-edge, disruptive approach to sales, marketing, and consulting to give real estate agents and teams an opportunity to increase their revenue and expand their market share.

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