Client Care Specialist
Hiraeth Homes
Santa Rosa, CA US
Posted ago
Hiraeth Homes

Do you love interacting with others, helping others, and making people happy? Then you’re an excellent fit for the Client Care Specialist position at our company! You’ll be responsible for maintaining relationships with past clients, identifying and solving client concerns, coordinating client appreciation events, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Responsibilities
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints

  • Help make clients feel appreciated, cared for, and happy.
  • Plan and coordinate client appreciation events.
  • Systematically follow-up with past clients to maintain relationships and see if there are problems we can help them solve.
  • Create system and process for engaging client's birthdays, life changing events, home anniversary, etc.

Qualifications
  • Must have graduated high school, received a G.E.D. or equivalent
  • Previous work in a customer-facing position
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills

  • Must be able to identify problems quickly while being resourceful in finding a solution
  • Must love working and communicating with people
  • Must be able to navigate comfortably with technology and be able to learn new programs quickly

Compensation
$45,000 - $55,000 yearly
About Hiraeth Homes

Hiraeth Homes provides confidence and peace of mind for the decisions of today so we can secure the future of our clients and communities for tomorrow. Our goal is to provide an industry-leading experience for clients in both service and results within the residential real estate market of Sonoma County. This is done by bringing people on to the team who are focused on what they do best. Marketers market, administrators administer, and transaction coordinators deal with the paperwork all the while freeing up our agents to help buy and sell homes. With many awards and accolades as one of the leading real estate teams in Northern California, we are also committed to improving the communities that we live and do business in.

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