Customer Care Representative / Inside Sales
The Novak Team @ KW
Everett, WA
Posted ago
The Novak Team @ KW

The Customer Care Agent/Inside Sales is the first point of contact at the Agency that many people connect with when they are thinking about buying or selling a home. You will be required to learn some very powerful real estate software, that will drive high quality leads directly to your desktop. Along with an ever growing database, you will be responsible to qualify, nurture and assist these prospective clients into becoming clients of our firm. 

You will have a great personality, and a voice that people find easy to listen to. Since you will be focused on using the phone to build relationships, if you have a background in customer service or a sales related outbound call center you will have a leg up. However, it is not necessary to have this experience for you to apply. If you are a quick learner, have a passion to live a fulfilling life and you always wanted to get into real estate this may be the perfect job for you. If you are already a licensed agent, and are looking for a way to stay in the industry, because the demanding schedule of being a full time agent is not for you right now, please apply.

This position will be located in a busy real estate office. The ability to interface with the public via the phone is the #1 quality that we seek.


You will:

  • Have a great phone voice
  • Great attention to detail and taking notes
  • Ability to learn new software programs
  • Be a great listener
  • A drive and determination to grow professionally
  • Seeking a career, not just your next job
We will:
  • Provide you a great opportunity to succeed
  • Fantastic ON-GOING training, not just a couple of days
  • Create a motivating fun atmosphere that rewards hard work and success
  • Compensate you well as long as you produce great results


• 1-3 year of previous, verifiable outbound inside sales, or customer service experience

• 1-3 years of database/CRM management preferred

• A High School Diploma AA degree preferred

• An active real estate license is a plus

About The Novak Team @ KW

Who are we?

The mission of the Novak Team is to provide the premier customer service experience for each home seller and home buyer we work with. Knowledge we’ve gained through years of working in the local market as well as in business empowers us to provide our clients with the advice they need to make informed decisions. Whether it’s selling a home, searching for a home, or negotiating a contract, each member of the Novak Team is an experienced real estate professional who applies their expert skills to each step of the process to help each client achieve an outstanding result.

We are a small, but powerful team of professionals and we bring an intense focus and energy to our work. 

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