We’re looking for an enthusiastic, highly-motivated, resourceful Client Care Representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. The ideal candidate should be a great communicator who is driven and highly detail-oriented. If this position interests you, start your application today!
- Keep customer satisfaction levels high by providing great service, completing requests, resolving issues, and mitigating complaints
- Be resourceful and think outside of the box to find answers to customer requests
- Strong knowledge of the local and surrounding areas and its vendors
- Create records of customer interactions and follow up to ensure all questions have been answered and requests have been completed
- Maintain customer accounts and update with new communication notes as needed
- Work closely with the Concierge lead to stay up-to-date on service and vendor recommendations
- Identify common customer issues and bring them to the attention of the team
- Experience working in a customer-oriented atmosphere
- Excellent active listening, interpersonal, and communication skills
- Previous experience in the real estate industry not required but preferred
- Having homeowner experience is also a big plus as we are serving homeowners and understanding their needs & wants will help serve them better
About Client Concierge
Client Concierge aligns with top producers in residential real estate to help them differentiate and grow their business in the face of various threats that exist to the traditional real agent and their livelihood. We give agents an easy way to provide exclusive, concierge services to their entire client base so they can demonstrate their ongoing value and remain top of mind to generate referrals and repeat business.