Client Care Representative
Amy Wengerd Group
Canton, OH US
Posted ago
Amy Wengerd Group

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

This person would be the one to greet everyone who walks into our office, escort clients to closing, make client calls, send mailings, work with our marketing department on client events, assist our other staff members as needed, and oversee our office supplies & space

Responsibilities
  • Identify common customer issues and bring them to the attention of the team
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Record customer interactions and follow up on their experience with our company
Qualifications
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • High school graduate, G.E.D. recipient, or equivalent
  • Experience working in a customer-oriented atmosphere

  • Proficient in Google Suite, Office, and other office programs that will need to be learned
  • Highly organized, detail-oriented, and a desire to always perform at the highest level

Compensation
$35,000
About Amy Wengerd Group

We are a full-time, full-service Real Estate team that prides itself in servicing our clients with the utmost care, professionalism, honesty, and results. Our team has grown 15%-25% each year for the past 8 years and in 2020 we closed over $89,000,000 dollars of real estate and served 479 families. We serve Canton/Akron and all surrounding areas. We have consistently been ranked in the top 1% of Realtors in the country! We all work together, support each other's goals, and help each other grow and succeed. In February 2020, we purchased a 10,500 square foot, Class A office space in a prime location to allow further growth for our team and company. This allows us to better serve our clients, community, and new agents joining our company. We are on track for 2021 to exceed last year's numbers and are proud to be a part of the community we serve.

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