Client Care Manager / Real Estate Sales
The Jesse Herfel Group
Gilbert, AZ
Posted ago
The Jesse Herfel Group

As a Client Care Manager at the Jesse Herfel Real Estate Group, you will prospect for and acquire new clients on a daily basis from various inbound and outbound lead sources provided by The Jesse Herfel Real Estate Group. The Client Care Manager’s activities directly affect the bottom line, and as such they are deeply committed to the team achieving greater and greater levels of success, as well as to growing their own skills. You will assist in all aspects of the process of prospecting, cultivating, setting appointments and managing leads in our contact management database system. You will obtain critical information about buyer/seller leads and schedule appointments with qualified leads for the Listing and/or Buyer Specialists. You will assist customers to find the home of their choice and show homes, as needed. The Jesse Herfel Real Estate Group provides all training necessary to successfully perform in the Client Care Manager position.


  • Communicates effectively with peers, superiors, customers, and vendors in written and verbal form
  • Cultivate relationships to convert inbound leads to appointments
  • Practice and follow scripts to deliver the team value proposition and handle objections
  • Accurately track and report productivity and sales metrics daily
  • Practice and follow scripts to deliver the team value proposition and handle objections
  • Creates a sense of comfort and familiarity with leads/clients and is able to build rapport
  • Excellent organizational and time management skills
  • Organized, systematic, and detail-oriented
  • Results-oriented and a high achiever
  • Basic understanding of computers and navigating the Internet
  • Career development and training focused


  • Manage 50+ NEW leads each week and work through existing leads to convert into 8-10+ buying and/or listing appointments weekly
  • Work a pre-planned 40 to 50 hour work week
  • Prospect for new clients on a daily basis 3 hrs/day
  • Make 100 contacts per week by calling (including but not limited to For Sale by Owners, Past Clients, Just Listed, Open House, Buyers, etc.)
  • Manage database to ensure processes run smoothly and there is rigorous lead follow-up as well as agents are staying on top of their data base and following up with their sphere of influence
  • Call past clients and your sphere of influence to ask for referrals 
  • Willing to be held accountable for goals/results
  • Measure lead conversion ratio and meet performance benchmarks
  • Send out weekly email updates about the market
  • Hold an active Arizona real estate license (preferred)

$40,000 - $60,000 (Salary plus Bonus)
About The Jesse Herfel Group

The Jesse Herfel Real Estate Group at Keller Williams Integrity First has award winning and top producing agents. Our team is a group of highly motivated and self driven workers who work and play in a team environment. Within our team, we are constantly exposing ourselves to top level training and the latest real estate trends and technology. Our mission is to provide high customer service satisfaction levels and remain committed to overachieving objectives while attaining success in all facets of operation. Our organization has participated in the sale of over 3,000 homes and we are nationally ranked and recognized as one of the top teams in the nation. 

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