Client Care Manager
Ciprani Consulting
McLean, VA
Posted ago
Ciprani Consulting

Reports to: COO

We are a family founded real estate team in Northern VA, focused on our own families, each other as family and our clients whom we treat like family. We are headquartered in McLean, VA. We like to have fun and we love working as a TEAM.

Mission: “Changing lives for the better”

Real estate is our vocation. Through this vocation, we have the ability to impact lives in a most meaningful, positive way – the lives of our clients, our families, ourselves and every person we come in touch with.

In real estate, we have the awesome blessing of being invited into our clients’ homes at some of the most important times of their lives – when they’re having babies, celebrating a new job, getting married, right-sizing after retirement or losing a spouse. And we advise them about their most important financial asset they have. We take our vocation seriously.

Values:

  • “God, Family, Business” – in that order.
  • We put our customers and clients first.
  • We are results-oriented. Each team member owns their job and their results.
  • We do today what others won’t so tomorrow we can accomplish what others can’t.
  • We are coachable and teachable. We put our egos aside in order to learn and grow.
  • We are competitive and we like to win. We think it’s healthy and fun. And good for our clients.
  • We believe that exceeding expectations and standards is the standard.
  • We believe that together everyone achieves more.
  • We believe your life doesn’t get better by chance, it gets better by change.
  • And we are out to change the world.



Responsibilities


  • Manage the administrative side of the Listing Process from Pre-Listing to Contract
  • Implement and improve all systems for the Listing and Closing process
  • Client Care – make each client feel like they are the only client we have – solve problems, provide service, exceed expectations.
  • Work closely with agents. Handle all admin tasks to ensure agents’ focus is only on income generating activities.
  • Maintain database, assist with client events.
  • Create and maintain an operations manual/web sites/videos that document all listing and closing systems and standards
  • Create and maintain templates in Zip Forms for listing and closing processes.
  • Ensure compliance with standards and regulations.


Qualifications

Knowledge/Skills /Traits

  • Strong technology skills
  • Strong written and verbal communication skills
  • Exceptional organizational and project management abilities
  • Great ability to focus amidst chaos
  • Superb people skills
  • Servant heart
  • Detail oriented
  • Calm under pressure
  • Learning based
  • Solutions oriented
  • Flexibility
  • Self-directed
  • Proactive
  • Goal oriented and accountable
  • MS Office Suite (Word, Publisher, Excel, Power Point), Google Drive/Calendar, Social Media
  • Experience with any of the following is a plus: Boomtown, Top Producer, Constant Contact, CTE, Slack, Last Pass, MRIS.
  • Real estate license is not required and is a plus if you have it.
  • People Contacts and Interactions – note – most contact is via phone and email
  • Agents– daily
  • Clients – daily
  • Administrative Team – daily
  • Lenders/Title Co/Vendors – daily

Qualifications

Who are we looking for?

The Client Care Manager is an individual who is detail oriented, thrives on helping people, is smart as a whip at solving problems, and has vast experience and proven success in juggling many priorities through systems and organization. People feel happy and cared for when they interact with this person. This individual is patient and not easily flustered. He/she has a strong sense of urgency, but not at the expense of quality. In addition, he/she demonstrates integrity, shares our team values, has a work ethic that is higher than most, and a history of being a high achiever who craves accountability to results and is very coachable. 


The Client Care Manager must be comfortable being uncomfortable as part of a team who is always looking to grow, while at the same time enjoy having a schedule and checking things off the list daily. 

He/she is super tech savvy and also solutions oriented. 

He/she will manage the entire listing-to-contract-to-close process efficiently and effectively. 

This individual must be a people pleaser, live to make others happy, and really like being the behind the scenes person that makes the world go around.


Who are we NOT looking for?

This is not an entry position to being a real estate agent. This is not an entry level job for someone looking to learn real estate. We are looking for someone who is seasoned and has a track record of operations success.


Compensation

$55,000-$60,000 plus bonus and profit share




Compensation
$55,000-$60,000 plus bonus and profit share
About Ciprani Consulting

Ciprani Consulting recruits and trains talented individuals within the Real Estate industry. We are not your average recruiting company; our recruiting also comes with a package for training your new hire. Successful companies and individuals often do not have the time to locate or train talented team members. At Ciprani Consulting, we come along side you, bringing years of industry experience working with the best of the best... and handle the heavy lifting for you.

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