Client Care Manager
The Barrentine Group
Los Angeles, CA US
Posted ago
The Barrentine Group

The Barrentine Group is seeking a highly motivated, talented individual to work in our company as a Client Care Manager! The person who handles this position is deeply committed to top-notch customer service (serving the client, as well as the Company’s agents), exemplifying the 3 C’s: Care, Commitment, and Communication. The Client Care Coordinator always looks to go “above and beyond” for our clients to make sure that they have a smooth and enjoyable home selling experience.

The right candidate will be assertive, outgoing, organized, detailed, ambitious, confident, goal-driven and results-oriented. A love for problem-solving and "thinking outside of the box" is a must!  If this job sounds like the match for you, we must speak with you today!

Compensation:

  • Base salary: $55,000-$65,000 annually
  • Lucrative and competitive bonus structure 
  • Paid time off
  • Health benefits

Responsibilities

  • Responsible for excellent customer service and vendor communications
  • Communicates with buyers/sellers to provide additional support 
  • Responsible for providing fiduciary service to all buyers/sellers that go under contract.  Responsible for smooth transition of buyers/sellers files to Transaction Coordinator to ensure that fiduciary service continues.
  • Responsible for regular communication with sellers to include progress reports and feedback from showings.  
  • Responsible for keeping the Team Leader updated on the progress of all seller contracts and advising when they need to become involved in negotiations or problem resolution.  
  • Supports the Team Leader by preparing CMA’s and Seller Net Sheets, updating the contact database as needed, updating and maintaining listing materials, and preparing pre-listing packages. 
  • Assists the Team Leader in coordinating the staging, repairs, and home improvements required for showing the property.
  • Responsible for maintaining and delivery of signage, marketing materials, and lockbox for each listing.
  • Responsible for helping with marketing of the listings.
  • Develops and implements systems for buyers/sellers, contact database management and back office support. Ensures that all systems and processes run efficiently, making revisions as needed.
  • Develops and maintains all team filing systems and computer databases. This includes making sure that all reference material and forms are available and current.
  • Serves as the first point of contact in handling customer inquiries or complaints as well as Co-Op Agent communications.
  • Responsible for keeping the team leader informed regarding any problems or issues that need to be handled.
  • Responsible for managing 40+ transactions at one time.

Qualifications

  • Must be highly detail-oriented and customer-service oriented.
  • Must have proficiency in working with email, MS Office and project management software.
  • Social media experience.
  • Real Estate License a plus (but not a requirement).
  • “Can-do” attitude.
  • Thorough, and must love to-do lists.
  • Strong technology skills.
  • Great ability to focus amidst chaos!


Compensation
$55,000 - $60,000
About The Barrentine Group

The Barrentine Group is the leading team in our KW office and ranks among the top 50 (of 4,000-plus) company-wide! From knowing the right listing agents to the staging of your home, the wording of its description, the photography and the marketing, as well as the launch day- The Barrentine Group properties are listed to sell, backed by research and a well-demonstrated track record. Join our team today!

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