Client Care Coordinator
Baltimore Washington Home Solutions
Towson, MD US
Posted ago
Baltimore Washington Home Solutions

Are you hard-working and detail-oriented? Love systems, processes, and procedures? Enjoy a fast-paced work environment with lots to do? Are you someone that consistently goes above-and-beyond to do a great job and to deliver a 10+ customer experience? Ready to enter the exciting world of real estate? If so, keep reading! We should probably talk! 

Baltimore Washington Home Solutions of Keller Williams Legacy is looking for a Client Care Coordinator. This is a unique opportunity where you get to come alongside a team of agents who want to provide our clients with the best home buying and selling experience. The client care coordinator role is designed to ensure our database is managed systematically, our clients’  purchases and sales are executed smoothly, while also allowing our agents to focus on the sales and appointment setting portion of our business. We are seeking someone who’s a self-starter, a problem solver, committed to growth, has advanced interpersonal skills, and is technologically savvy. 

The ideal candidate will possess a background in Administration and/or Real Estate; however, this is not a requirement. The candidate should have a proven track record of creating and implementing systems and procedures and enjoy connecting with clients on the phone and in an office atmosphere. This person will have a strong sense of urgency and must enjoy "to-do lists". The ideal candidate will work well with minimal supervision, gradually taking on more responsibility and leadership within the team.

Responsibilities

This person's primary responsibilities include, but are not limited to:

  • Provide exceptional customer service throughout the entire process
  • Be the first point of contact and resource for all questions that arise throughout the closing process
  • Oversee the entire contract to close process
  • Handle all compliance in regards to transactions and commissions
  • Communicate effectively with all parties involved in each transaction
  • Document all files in the designated processing systems
  • Obtain written reviews and testimonials for the team
  • Manage the team’s database and connect with contacts regularly
  • Create timelines and follow up with individuals as needed to ensure all deadlines are met
  • Establish relationships with all third parties including lenders, inspectors, appraisers, and all agents to ensure a smooth process
  • Maintain contact with friends, family, and acquaintances to support the sales business
  • Meet weekly with the team and Director of Operations
  • Keep all company systems updated

Qualifications

  • Excellent at building rapport
  • Compatibility with highly driven personalities
  • Strong written and verbal communication skills
  • Good organization and time management skills
  • People orientated
  • Highly organized and task oriented
  • Highly detail orientated
  • Creative problem solver
  • Self motivated
  • Must be able to provide high-level customer service at all times
  • Must be able to answer coworkers and clients at all times of the day

The Ideal Candidate will value the following attributes:

  • Solution provider
  • Loves being on the phone
  • Pays attention to detail
  • Team player
  • Gives energy
  • Growth minded
  • Open with communication
  • Takes ownership of mistakes
  • Hard worker

Salary Range is: $50k-$55k
Paid Time Off (PTO)
Rapid growth potential

Compensation
$50,000 - $55,000
About Baltimore Washington Home Solutions

Baltimore Washington Home Solutions of Keller Williams Legacy is a small residential and investment real estate team based out of the Baltimore Metro area servicing clients and customers from as far north as Harford County to as far south as Prince George’s County.

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