Client Care Coordinator
Lighthouse Residential LLC
Rutherford, NJ US
Posted ago
Lighthouse Residential LLC

When was the last time you were excited to get up and go to work? It is a great time to join our real estate brokerage. Get all the benefits of working with a tight-knit company that is invested in your success. Not only do we take pride in what we do, but we also have FUN while providing the best service possible. Your consistency and energy are just what we need! The Client Care Coordinator is responsible for communicating with all our current clients in order to provide a seamless real estate experience with our brokerage. The Client Care Coordinator will also work closely with other staff members to ensure we are providing a 5-star experience. Join our team today and get excited about work again! Real Estate experience is not required.

Responsibilities
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Respond to customer inquiries, product and service questions, and customer complaints
  • Maintain customer accounts and update with new account information as needed
  • Identify common customer issues and bring them to the attention of the team
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Qualifications
  • Experience working in a customer-oriented atmosphere
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • High school diploma, G.E.D. or equivalent
Compensation
$50,000 + bonuses
About Lighthouse Residential LLC

Lighthouse Residential LLC is in the top one percent of real estate teams in Northern New Jersey with over 15 years of successful real estate experience and over $400 Million in closed sales. In the last five years, the team has over 500 closed sales with an average of 26 short days on market and an average sale price of 104% of the original asking price. Our comprehensive knowledge of the local market helps our clients make well-informed decisions.

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