Client Care Coordinator
Kime Realty
Plymouth, MI US
Posted ago
Kime Realty

Are you hard-working and detail-oriented? Love systems, processes, and procedures? Enjoy a fast-paced work environment with lots to do? Are you someone that consistently goes above-and-beyond to do a great job and to deliver a 10+ customer experience? Ready to enter the exciting world of real estate? If so, keep reading! We should probably talk! The Kime Realty Group is looking for a Client Care Coordinator. This is a unique opportunity where you get to come alongside a team of agents who want to provide their clients with the best home buying, selling experience.

The ideal candidate will possess a background in Real Estate; however, this is not a requirement. The candidate should have a proven track record of creating and implementing systems and procedures and enjoy connecting with customers on the phone in an office atmosphere. This person will have a strong sense of urgency and must enjoy "to-do lists". The ideal candidate will work well with minimal supervision, gradually taking on more responsibility and leadership within the team.

Responsibilities

This person's primary responsibilities include, but are not limited to:

  • Provide exceptional customer service throughout the entire process
  • Oversee the entire contract to close process
  • Follow each step of all checklist
  • Act as a liaison between the real estate agent and regularly communicate with buyers, sellers, lenders, and title
  • Communicate with the agents several times throughout the transaction.
  • Create timelines and follow up with individuals as needed to ensure all deadlines are met.
  • Maintain accurate and compliant files for all transactions
  • Establish relationships with all third parties including lenders, inspectors, appraisers, and all agents to ensure a smooth process
  • Be the first point of contact/resource for all questions that arise throughout the closing process
  • Ask clients and sphere of influence for referrals
  • Keeping all company systems updated

Goals:

  • To assist the team in developing clients for life
  • To help everyone on the team to strive toward their goals
  • Help Implement Systems to improve the process

Qualifications

  • Excellent at building rapport
  • People orientated
  • Strong written and verbal communication skills
  • Good organization and time management skills
  • Highly detail orientated
  • Learning-based
  • Willing to learn scripts and dialogues
  • High school graduate
  • Real Estate License preferred (willing to obtain eventually)
  • Must be able to provide high-level customer service at all times
  • Must have a servant’s heart

The Ideal Candidate will value the following attributes:

  • Proactive
  • Solution provider
  • Loves being on the phone
  • Organized
  • Pays attention to detail
  • Team player
  • Gives energy
  • Positive
  • Gritty
  • Determined
  • Growth minded
  • Education-based
  • Open with communication
  • Takes ownership of mistakes
  • Coachable
  • Hard worker
  • Fun
  • Serving
  • Giver
  • Adaptable
  • Innovative
  • Humble
  • Hungry
  • Passionate

Compensation:

  • Salary Range is: $40,000-50,000
  • Paid Time Off (PTO)
  • Rapid growth potential


All inquiries will be confidential

Compensation
$40,000-50,000 plus bonus potential
About Kime Realty

Wendy and Greg Kime are the owners and founders of Kime Realty since 1993, they have helped over 2000 families with their real estate needs. Wendy and Greg lead a team of operations staff and buyer/listing specialists with production in excess of 80 homes sold each year. On their team, there are 3 buyer specialists, one listing specialist, one inside sales agent, one marketing coordinator, and one client care professional. Wendy and Greg are expert real estate advisors and serve southeastern Michigan. They specialize in systematically selling homes at the top of the market with the least amount of hassles. Visit either www.KimeRealty.com or http://www.KimeRealty.Blogspot.com and listen to audio testimonials from past clients and watch informational videos about the sales process.

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