Client Care Coordinator
Central Reservations
Ocean City, MD US
Posted ago
Central Reservations

We’re looking for an enthusiastic, highly-motivated customer service driven professional to provide an excellent experience to our clients as our Client Care Coordinator. Ideal candidates should have a background in service, and exceptional communication, listening, and problem-solving skills; they should also be passionate about designing, implementing, and maintaining the systems to support our team members and clients, while elevating industry standards for client care.

Responsibilities

  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Ensure customer account information is up-to-date
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Nurture relationships with seasonal customers to secure repeat bookings
  • Capture testimonials, reviews, and business referrals
  • Nurture relationships with property owners and existing clients

Qualifications

  • Previous work in a customer-facing position
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Service-based attitude
  • Learning-based and coachable
  • Proactive
  • Creative, out-of-box thinker
  • Tech and social media savvy
  • Exceptional organizational and project management abilities
  • Attention to detail
  • Professional and polite phone etiquette
  • Adapt quickly to change
  • Firm, confident, and proactive attitude to quickly diffuse situations by producing
  • solutions that eliminate client concerns
  • Composed and calm presence in a high stress, time-sensitive situations

Compensation
$45,000 - $55,000 (Base + Bonus)
About Central Reservations

We are a growing company looking for the perfect people to join our dynamic team!

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