We’re looking for an enthusiastic, highly-motivated customer service driven professional to provide an excellent experience to our clients as our Client Care Coordinator. Ideal candidates should have a background in service, and exceptional communication, listening, and problem-solving skills; they should also be passionate about designing, implementing, and maintaining the systems to support our team members and clients, while elevating industry standards for client care.

• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Ensure customer account information is up-to-date
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Regularly meet with sales lead to receive the newest service and product knowledge
• Nurture relationships with seasonal customers to secure repeat bookings
• Capture testimonials, reviews, and business referrals
• Nurture relationships with property owners and existing clients

• Previous work in a customer-facing position
• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Service-based attitude
• Learning-based and coachable
• Proactive
• Creative, out-of-box thinker
• Tech and social media savvy
• Exceptional organizational and project management abilities
• Attention to detail
• Professional and polite phone etiquette
• Adapt quickly to change
• Firm, confident, and proactive attitude to quickly diffuse situations by producing
• solutions that eliminate client concerns
• Composed and calm presence in a high stress, time-sensitive situations

We are a growing company looking for the perfect people to join our dynamic team!