Client Care Coordinator
The Huffaker Group
Mt. Juliet, TN US
Posted ago
The Huffaker Group

Our growing Real Estate office is looking for a high-energy, detail-oriented, full-time Client Care Coordinator to provide superior coordination and communication utilizing superior customer service, computer skills, and professionalism. They should possess exceptional problem-solving skills, attention to detail, and accuracy and be able to work in a fast-paced environment. Real Estate experience is not required.

This high-energy, detail-oriented, professional will be responsible for performing tasks efficiently by performing a variety of responsibilities with confidence.

Responsibilities

  • Act as liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale 
  • Create timelines and follow up with individuals as needed to ensure all deadlines are met and contingencies are released 
  • Maintain accurate and compliant files for all transactions 
  • Create a house file for all transactions 
  • Communicate with the agent several times throughout the transaction including all important dates, missing documents, calendar reminders, file compliance status, etc. 
  • Communicate regularly with the client to send them reminders, check-in, and let them know what to expect in each step of the closing process 
  • Establish relationships with all third parties including lenders, inspectors, appraisers, and all agents in order to ensure a smooth closing process and share relevant information 
  • Draft any addenda needed along the way and keep a record of them on file and ensure they are shared with relevant parties 
  • Be the first point of contact/resource for all questions that arise throughout the closing process from the agent (and client, attorneys, lenders, appraisers, other transaction coordinators/Realtors, etc.)  
  • Stay in good communication with the agent if any issues arise that they need to handle or negotiate 

Qualifications

  • Technologically savvy and able to learn new programs quickly and able to troubleshoot common issues.
  • Have excellent attention to detail
  • Concerned with doing things the right way the first time
  • Flexible in daily routine; ability to prioritize and manage shifting responsibilities
  • Ability to assess, prioritize and act quickly
  • Learning-based and solution-oriented
  • Deadline driven and extremely organized
  • Willingness to provide a 5-star customer experience
  • Continue to maintain the reputation of the entire team
  • Able to make quick and effective decisions, solve problems, as well as maintain confidentiality
  • Excellent verbal and written communication skills
  • Proficient in time management
  • A true professional, who supports the entire team in achieving their goals

Compensation
$32,000 plus incentives
About The Huffaker Group

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Market Center features a friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams is a hot spot for agents looking to rapidly build and grow their real estate careers.

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