Claims Assistant
Rural Mutual
Madison, WI US
Posted ago
Rural Mutual

Receive claims calls from customers and perform claims assistant duties.

  • Take loss reports from customers over the phone.
  • Sorts the claims mail and distributes to the adjusters.
  • Reviews the unassigned medical bills in the automated bill review process and requests additional information if necessary.
  • Applies subrogation and other recoveries to the claim file.
  • Sends letters to insureds on not reported work comp claims.
  • Receives and reviews the REAP Waiver of Premium disability reports and makes coverage determinations.
  • Pays invoices on claim files requested by the adjusters.
  • Processes the payments on the installment agreement claim files and refers to the subrogation attorney as necessary.
  • Sends letters to providers/ requesting medical records/itemized bills.
  • Scans documents to claim files.
  • Answers general work comp inquiry calls from outside callers.
  • Assists claims legal when needed.
  • Other duties as assigned.
  • Six months of office experience preferably in property and casualty insurance.
  • Proficient and accurate keyboarding skills.
  • Ability to operate a personal computer and proficient in the use of Microsoft Office Suite including Excel and Word.
  • Basic math and bookkeeping skills.
  • Ability to keep information confidential.
  • Effective communications skills.
  • Demonstrated ability to work independently.
  • Knowledge of RMIC computer systems a plus.
$16.48 per hour plus complete benefit package
About Rural Mutual

Rural Mutual has been recognized by the Ward Group as one of the top 50 property and casualty insurance companies in the country for 10 consecutive years and is rated “A+” by AM Best.

Rural Mutual places significant value in providing our policyholders best in class services, and provides a competitive compensation package for our employees.

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