Chief Operations Officer
Pinehurst Surgical
Pinehurst, NC
Posted ago
Pinehurst Surgical

Chief Operating Officer Administration


Facilitates, directs, and coordinates operational activities and programs relative to the day-to-day clinic operations through the delivery of cost effective, high quality patient care.


Primary Responsibilities:

A high performance management team:

  • Provides leadership in mentoring and developing direct reports and staff in a manner which emphasizes the importance of team work, collaboration, and the sharing of information, resources, and best practices among stakeholders across the organization. Encourages and builds mutual trust, respect and cooperation among team members across departmental lines. Develops collaborative relationships with clinical and administrative staff to ensure aligned approach to achieving strategic objectives.
  • Partners with the senior leadership team to build a foundation of excellence, establish performance goals and hold the team accountable.
  • Organizes, allocates and schedules work to be performed and recommends positions and staffing required, directs and supervises staff through subordinate managers, including review/approval of recommended personnel activities.
  • Effectively plans and communicates change keeping in mind the needs of all stakeholders.
  • Has authority to hire, reclassify, appraise, discipline, terminate direct reports. Terminations occur in consultation with Human Resources.
  • Promote a company culture of teamwork, respect and compassion. 

The highest quality patient care:

  • Demonstrates a clear understanding of physician needs and preferences by developing strong and credible relationships with the medical staff.
  • Oversight for the provision of clinical care in all licensed or surveyable areas of the clinic. Oversight is defined as having responsibility for regulatory, quality, service, resources, nursing staff competency and evaluation of the overall delivery of nursing care. 
  • Maintains strong collaborative relationship with the medical director and clinical managers as well as the contracted service providers to facilitate the seamless transition of patients across the continuum of care.
  • Assures high quality patient care by implementing a performance improvement program, including planning, setting priorities, and conducting systematic performance assessments, implementing improvements based on such assessments, and maintaining achieved improvements. Sets the focus on the patient experience.
  • Ensures that clinical policies and procedures are reviewed and updated and are consistent with current standards and evidence-based practice.
  • Understands, articulates, and ensures compliance with patient care standards reflected in federal and state regulation, AAAHC, and organizational policies and practices.
  • Implements the Quality Management System including:
    - Performance Improvement Management
    - Incident Management System
    - Patient and Referring Physician Satisfaction Surveys
    - Key Performance Indicator System – Clinical and Ancillary Services
    - PQRS and Meaningful Use Management and Reporting
  • Responsible for clinical ancillaries and support services and provides leadership to direct reports including establishing accountability and reporting criteria.

Capital Budgets and Project Management:

  • Manages the operating and capital budgets for areas of responsibility with assistance from Finance. Aggressively mitigates all variances to budget. Makes sound decisions on best use of resources in support of priorities and strategies.
  • Develops budgets and capital requirements with assistance from the Finance Department and assure compliance. Assists others as needed.
  • Actively seeks revenue opportunities, facilitates opportunities to reduce inefficiency/waste within the organization and achieve performance metrics.
  • Coordinates and completes projects on time and within budget. Plans, organizes, directs and evaluates activities involving on-going maintenance, construction and renovations of all clinic facilities.
  • Serves as the clinic’s liaison with contractors, architects, engineers, town officials, and major equipment suppliers regarding all construction projects.
  • Recommends improvements in the clinic's facilities as needed, including construction and renovation of structures, and purchase of equipment based on overall clinic goals and requirements.

Strategic Planning:

  • Builds strategic alliances partners outside the clinic to collaboratively execute business strategies.
  • Provides leadership in the development and execution of key strategies which differentiate Pinehurst Surgical from its competitors in the area of service and clinical excellence.
  • Directs overall practice operations. Evaluates and monitors the operations and performance of physician practices to ensure alignment with overall business objectives. 
  • Develops short and long-term objectives, plans and strategies, which optimize the use of personnel and material resources in an effort to meet and exceed the commitments to patients.
  • Represents Pinehurst Surgical as an executive; potential travel involved.

Governance and Administration:

  • Staffs the Quality Committee and attends the Board of Directors.
  • Assumes responsibility for clinic administration in the absence of the CEO. 
  • Serves as a delegate in committees or as a representative on behalf of and as requested by the Chief Executive. 
  • Keeps the Chief Executive Officer apprised of emerging issues, threats, or opportunities.
  • Accepts additional responsibility as a leader for other operations as requested.

Organizational Relationships:

  • Accountable to the Chief Executive Officer. 
  • Positions accountable to the Director of Operations: Clinical Department Managers, Ancillary Service Managers, Clinical Quality Manager and Support Services Manager 

Areas of Responsibility:

  • Clinical Department Operations
  • Ancillary Department Operations
    - Imaging Services
    - Physical Therapy Services
    - Sleep Lab Services
    - Laboratory services
  • Satellite Clinic Management and Coordination


Knowledge and skill requirements:

  • Bachelor’s degree required; a masters' degree with a healthcare focus is preferred.
  • Minimum of ten recent years of progressively responsible, successful experience in healthcare management/administration with the last five years in a key leadership level position.
  • Prefer direct management responsibility within any or all of the following areas: areas of direct report, overall clinic operations management and financial analysis and budgeting.
  • Possess business acumen; Ability to interpret technical documents, and to deal with abstract and concrete variables.
  • Responds effectively to the most sensitive inquiries and complaints.
  • Demonstrates excellent communication skills both written and verbal. Ability to create, develop, and deliver effective written and verbal presentations on a variety of complex and/or controversial issues to senior management, outside stakeholders, and the Board of Directors.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • A strategic thinker that is knowledgeable of the financial implications of decisions. Must be organized and results driven and be able to manage multiple diverse departments.
  • Must be detail oriented, focus on nuances of multiple clinic operations, plus be able to manage communication with physicians, employees and vendors.

About Pinehurst Surgical
Pinehurst Surgical is a state-of-the-art facility located in Pinehurst, North Carolina with locations in Rockingham, Sanford, Raeford, Laurinburg, Troy and more!

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