Chargeback Analyst
SP Distribution
Coral Gables, FL US
Posted ago
SP Distribution

We are looking for an enthusiastic and professional candidate to manage the company’s chargebacks and claims activity. The candidate will need to collaborate with Finance and Operations Departments, as well as customers to maximize recovery and prevention of chargebacks.

Job Summary

Retrieve and verify all chargebacks from the retailer portals, assign proper chargeback type codes, Dispute invalid deductions within the required claim's expiration period, and follow-up until final resolution.


  • Primarily responsible for managing and reconciling open chargebacks, disputes, and short payments on accounts receivable.
  • Retrieve and verify all chargebacks from the vendor portal, assign proper chargeback type codes, and post transactions to the system.
  • Ensures compliance with contracting policies and procedures.
  • Dispute invalid deductions within the required claim's expiration period.
  • Resolve all disputes pertaining to customer returns, damage claims, logistics, shortages, and EDI transmission requirements.
  • Analyze and negotiate settlements to recover valid charges.
  • Liaise with Finance, Operations, and Sales Departments.
  • Prepare Chargebacks Analysis Reports periodically.
  • Support the Finance Manager with Ad Hoc projects.


  • 5+ years of proven accounting experience in a similar position/industry.
  • Excellent verbal and written communication skills.
  • Outstanding Knowledge of Microsoft Windows systems and strong Excel skills.
  • Must be detail-oriented and well organized with effective time management skills.
  • Highest levels of honesty, integrity, responsibility, and professionalism.
  • Strong Negotiation and Problem-Solving skills.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience navigating vendor manuals, compliance, and EDI Platforms is a plus.

Qualified candidates must have the ability to work independently, have a strong attention to detail, and have the flexibility and willingness to accept a change in priorities, as necessary.

$45,000 - $50,000 yearly
About SP Distribution

We are the exclusive Distributor of the Doona products in the US as well as other juvenile products. Doona is a visionary company committed to improving and simplifying the lives of parents and their babies by introducing innovative products and solutions. Constantly driven by the mission to identify pain points in day-to-day parenting. Doona is the only fully integrated Car Seat and Stroller Company in the USA and Globally. Doona works collaboratively, leveraging the broad capabilities and experience, to alleviate these pains. The outcomes of this process are high-quality products and solutions that truly make an impact on modern-day parenting.

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