Farm Bureau Mutual Insurance of Idaho
Pocatello, ID US
Posted ago
Farm Bureau Mutual Insurance of Idaho

Receive and process insurance premium payments.  Provide customer service to insureds via phone, email, or other forms of communication. 


Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Promptly respond to calls/emails from internal and external customers regarding billing questions
  • Ensure interactions with customers reflect positively on the company
  • Take payments over the phone for insureds
  • Receive and post payments, from lienholders and insureds to policies with accuracy
  • Adhere to turnaround standards while maintaining quality and notify the Accounts Receivable Supervisor if those are not being met
  • Identify and report any customer pain points to the Accounts Receivable Supervisor
  • Review and mail outgoing paperwork
  • Update or add new lienholders to the system and/or policy
  • Handle mortgagee requests
  • Report system issues to production support and includes Accounts Receivable supervisor
  • Help cover vacations and/or jump in to assist other cashiers that are behind on meeting standards
  • Rotate working a late shift a couple of times a month
  • Update bank information listed on a policy
  • Handle PARC requests from the field offices
  • Provide explanations of billings to customers and balance accounts as necessary
  • Provide breakdowns of policies to customers
  • Reinstate/rewrite policies based on payments
  • Handle collections with our 3rd party processing company participate in team meetings
  • Research return mail including lienholder documents and disbursement checksTest updates or new functionality that need to be released
  • Notify supervisor when additional training is needed implement performance feedback changes given by supervisor
  • Miscellaneous tasks as directed



Competency Statement(s)

  • Accuracy – Ability to perform work accurately and thoroughly.
  • Accountability - Ability to accept responsibility and account for his/her actions.Analytical Skills – Ability to use thinking and reasoning to solve a problem.Communication - Ability to communicate effectively with others using the spoken word and also writing in a clear and concise manner.Detail Oriented - Ability to pay attention to the minute details of a project or task.Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Proactive – Ability to create or control a situation by causing something to happen rather than responding to it after it has happened.Professionalism - Avoid a business or personal activities that present a conflict of interest. Display conduct favorable to oneself, the department, and the company.
  • Relationship Building – Communicate in a courteous and businesslike manner. Maintain a positive working relationship with the Underwriting and Processing staff. Time Management – Ability to utilize the available time to organize and complete work with given deadlines.

Education: High School Graduate or General Education Degree (GED).
Some College: Preferred
Computer Skills: Proficient in Microsoft Office Suite and web-based programs.
Experience: Insurance or Accounting experience preferred. Keyboarding, and phone skills are preferred.
Other Requirements: 10 Key adding machines by touch.

$13 Hourly
About Farm Bureau Mutual Insurance of Idaho

Our employees are rewarded with a competitive salary, a benefit program that recognizes the diverse needs of our employees, and the security of a well-established company. Some of our employee benefits include:

  • Health
  • Dental
  • Life
  • Long Term Disability
  • Vacation
  • Sick Leave
  • Holidays
  • Parental Leave/Major Medical Leave
  • 7 1/2 Hour Work Days
  • Purchased Vacation
  • Flexible Schedules
  • Employee Profit-Sharing Plan
  • Section 125 Cafeteria Plan (Tax-Free Spending Account)
  • Loans/Savings and Investments available through Farm Bureau Finance Company
  • Cancer, Accident, and Short-Term Disability insurance plans are also available

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