Call Center Support Representative
Rejuvenx
Port Charlotte, FL US
Posted ago
Rejuvenx

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential patients. 

The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries; keeping patient satisfaction at the core of every decision and behavior.

Any questions please feel free to give our Hiring Manager a call 941-214-5513.

Responsibilities
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying patients’ needs, clarify information, research every issue and providing solutions
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to up-sell products when they arise
  • Build sustainable relationships and engage patients by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Qualifications

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Compensation
$14 - $16 an hour
About Rejuvenx

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We thank all applicants; however, only those candidates selected for an interview will be contacted. Rejuvenx is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values and corporate culture, Rejuvenx is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. By applying, you agree that the statements made by you are true, complete, and correct to the best of your knowledge. Further, you understand that any falsification of statements, misrepresentations, and/or deliberate omission or concealment of information may be considered just cause for dismissal.

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